8
Customers have installed this app in at least 8 active instances.
    by Akeles Consultingfor Jira Cloud
    Supported
    Akeles Consulting supports this app.

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    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Free app

    Better service with customer insight

    Better service with customer insight

    Better service with customer insight

    Shows Related Tickets by Reporter

    Most recent tickets first

    Better Insight to customer

    Easily identify tickets raised by the same reporter

    The tickets are ordered based on their last updated date which increases their relevance

    Provide better customer service by tapping on the knowledge from the customer's past requests.

    More details

    The Related Tickets for Jira empowers your agents by providing a quick overview of the customer's recent tickets within the same service desk project.This allows them to identify duplicates or related tickets which they can dig for information to solve the current ticket in a shorter time.

    For those who are concerned about Data Residency, this app is built on the Atlassian Forge platform which means all settings are stored within your Jira Service Management instance.

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    Cloud Pricing

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    Data Center Pricing

    Akeles Consulting provides support for this app.

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    Versions

    Jira Cloud Released 2021-05-31

    Summary

    Listing in Atlasssian Marketplace

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Related Tickets For Jira Cloud.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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