Related Tickets For Jira Service Management Cloud
Better service with customer insight
Shows Related Tickets by Reporter
Easily identify tickets raised by the same reporter
Most recent tickets first
The tickets are ordered based on their last updated date which increases their relevance
Better Insight to customer
Provide better customer service by tapping on the knowledge from the customer's past requests.
The Related Tickets for Jira empowers your agents by providing a quick overview of the customer's recent tickets within the same service desk project.This allows them to identify duplicates or related tickets which they can dig for information to solve the current ticket in a shorter time.
For those who are concerned about Data Residency, this app is built on the Atlassian Forge platform which means all settings are stored within your Jira Service Management instance.
Privacy and security
Related Tickets For Jira Service Management Cloud integrates with your Atlassian product. This remote service can:
- Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
- View the profile details for the currently logged-in user.