13
Customers have installed this app in at least 13 active instances.
    by Secretbakery.iofor Jira Cloud
    Supported
    Secretbakery.io supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.

    Takes care of duplicate issues in your Queues & Backlogs, so you can focus on meaningful work

    Takes care of duplicate issues in your Queues & Backlogs, so you can focus on meaningful work

    Takes care of duplicate issues in your Queues & Backlogs, so you can focus on meaningful work

    Points out Similar & Duplicate Tickets

    Merge Issues: Simple & Fully Automated

    Analyzes your tickets without storing your data

    Based on 6+ metrics we identify Email Replies, Similar Tickets, Partial- and Complete Duplicates.

    Helps you merge different types of tickets with a few clicks, Presets for your team, or Full Automation [to be released] for incoming tickets.

    Despite the in-depth analysis of your tickets, we only store the metrics between similar issues. None of your data is stored on our servers.

    More details

    ๐Ÿ‘‘ All-in-one tool around duplicates

    โœ‹ Prevent duplicate issues before they are created

    • Our Chrome plugin pops up similar issues in various touchpoints
    • Made for JIRA Cloud โ›…

    ๐Ÿ”ฎ Finding Duplicate Issues

    • Triages existing & new tickets automatically
    • Red flag: Duplicates are highlighted in the issue sidebar before efforts are wasted
    • Understand: A similarity-score in % indicates how relevant each duplicate is
    • High accuracy through AI/Machine Learning (not just JQL)
    • Data Privacy - None of your data is stored with us
    • Catches
      • True Duplicates
      • Similar Issues
      • New tickets created from email replies (e.g. cc'ed answers)

    ๐Ÿงน Merge Issues

    • Custom: Choose which fields to merge (e.g. description as comment, copy internal comments, move participants & watchers, transition status, ..)
    • One-click Presets: Set up once how to merge issues of certain type, then reuse with one click
    • Automation [to be released]: Automatically merge new issues based on rules

    ๐Ÿ’ก Documentation

    ๐Ÿ‘‹ Schedule a Demo

    Reviews for cloud

    (2)
    Sign in to write a review
    by Piotr Krol on 2021-05-28
    We were looking for a Suggestimate Cloud replacement and found that this app does both finding similar issues and also merging. For us this was only nice to have, but now we started to use it regularly for bugs. Excellent customer support, very responsive. Very accurate search results. Does also merging. Sometimes the time to load the search results could be better, but since the results themselves are pretty great we're still happy.
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.5
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Secretbakery.io provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud โ€ข Released 2021-05-24

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate ๐Ÿ”ฎ Duplicate AI > Find & Merge Duplicate Issues.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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