USU Service Management Connector for Jira
OVERALL RATINGS
INSTALLS
32
We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.
Key highlights of the appIntegration between USU Service Management (Valuemation) and Jira, synchronize Jira Issues with USU Tickets
Dynamic Mapping
The definition of the Field mappings and Events are configurable on both sides Jira and USU.
Event-driven synchronization
Automatic Event-driven synchronization. JQL Conditions could be used to limit the Events e. g. only for specific Issue Types.
Links to USU Ticket and back to Jira
The synchronized Issues und USU Tickets have links to access their counterparts
Supporting media
More details
- Synchronize Jira Issues with USU Tickets in both directions
- The synchronization can be event-driven (e.g. when an Issue is created) or manual (by clicking on the button Sync with USU).
- The Field mapping is dynamically configurable. You can change the default mapping and extend it with your custom fields.
- The events can be extended by a JQL Condition. It is useful when you want to synchronize only some Issues (e.g. with specific Issue Type).
- The default configuration covers Issues, Comments and Attachments.
- The Connector contains Logging which is available directly via the Jira GUI.
- The Connector has two parts: the Jira Plugin and Customization for USU Service Management. The USU Part will be provided by Sykora IT.
- You can start with the out of the box configuration, but we highly recommend getting in touch with us to find the best solution for your environment.
- With the synchronization you will save time and money by avoiding duplicate inserting of the same data in Jira and USU.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Version information
We no longer offer sales and support for server apps. You can still explore the earlier versions but these may not offer the necessary support.