USU Service Management Connector for Jira

Name: USU Service Management Connector for Jira
Rating: 4 (7 reviews)

works with Jira Cloud, Jira Server 9.0.0 - 9.13.1, Jira Data Center 10.0.0 - 10.1.1 and more

Overview

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Installation

Key highlights of the appIntegration between USU Service Management (Valuemation) and Jira, synchronize Jira Issues with USU Tickets

The definition of the Field mappings and Events are configurable

Automatic Event-driven synchronization. JQL Conditions could be used to limit the Events e. g. only for specific Issue Types.

The synchronized Issues und USU Tickets have links to access their counterparts

Synchronize Jira Issues with USU Tickets in both directions
The synchronization can be event-driven (e.g. when an Issue is created) or manual (by clicking on the button Sync with USU).
The Field mapping is dynamically configurable. You can change the default mapping and extend it with your custom fields.
The events can be extended by a JQL Condition. It is useful when you want to synchronize only some Issues (e.g. with specific Issue Type).
The default configuration covers Issues, Comments and Attachments.
The Connector has two parts: the Jira Plugin and Customization for USU Service Management. The USU Part will be provided by Sykora IT.
You can start with the out of the box configuration, but we highly recommend getting in touch with us to find the best solution for your environment.
With the synchronization you will save time and money by avoiding duplicate inserting of the same data in Jira and USU.
With USM Connector for Jira: Object Select you can select objects from USM in Jira

App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

This app is not part of the Marketplace Bug Bounty program.

USU Service Management Connector for Jira integrates with your Atlassian product

Version 3.0.0•for Jira Cloud