11
Customers have installed this app in at least 11 active instances.
    by Alpha Servefor Jira Cloud
    Supported
    Alpha Serve supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.

    Run video & voice meetings directly from Jira or Jira Service Management with Microsoft Azure Communication Services

    Run video & voice meetings directly from Jira or Jira Service Management with Microsoft Azure Communication Services

    Run video & voice meetings directly from Jira or Jira Service Management with Microsoft Azure Communication Services

    Communicate Directly from Jira & Jira SM

    Meet to Perform Better

    Share Your Screen

    Start or schedule the audio or video calls directly from Jira and Jira Service Management. Join the conversation by the short link. You no more need to switch to other tools to reach out to your customers.

    Contact your customers to solve issues better directly from the Jira Service Desk ticket or Jira Software issue. Invite colleagues easily to join meetings. Track the communication history in comments.

    Use screen sharing sessions for quick problem-solving. Get more involved customers with a brilliant support experience.

    More details

    Azure Communication Services for Jira allow users to connect for a call, a video meeting or a screen sharing session directly from Jira Software issue or Jira Service Management ticket.

    Now you can start an instant meeting just with one button in the issue or schedule it to a suitable time later. Invite watchers, reporters or other team members to quickly join by a short link. See the full contact history in the issue comments. Have users notified by email.

    Find a better and quicker solution to any issues you may have in Jira Service Management or Jira Software. Keep the committed high service level by reaching out to users easily.

    Combine your Jira experience with a reliable communication service from Microsoft.

    You must have a Microsoft Azure Communication Services account to use our application. Please, go to https://azure.microsoft.com/en-us/pricing/details/communication-services/ for more details.

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.5
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Alpha Serve provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2021-04-15

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Azure Communication Services for Jira.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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