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Customers have installed this app in at least 1 active instance.

    Slack first support - HelpDesk+

    by Nextup.ai - Slack ↔ Atlassianfor Jira Cloud
    Supported
    Nextup.ai - Slack ↔ Atlassian supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Management
    This app is compatible with Jira Service Management.
    Free app

    Jira Service Management inside Slack for companies who want Slack first support

    Jira Service Management inside Slack for companies who want Slack first support

    Jira Service Management inside Slack for companies who want Slack first support

    Slack First Support

    Auto-Sync

    Self-help

    Support users in Slack with all of your existing request types. Map one or more service desks to Slack channels to make things easy.

    Update in JSM, see in Slack. Update in Slack, see in JSM. It's easy!

    Connect to knowledgebase to auto-suggest self-help articles.

    More details

    Free companion app to paid cloud base service - see pricing

    Delight your users with Slack first support for Jira Service Management.

    HelpDesk+ stops the tab-tango and allows your team to easily track all of your requests without switching context.

    Join 1,000s of teams who provide world-class support where users want it, right inside Slack. Never go to the customer portal again.

    What it does:

    • Automatically maps all request types in Slack - no re-map required
    • Auto syncs updates from Slack, Jira, Email, and Portal
    • Collects CSAT feedback in Slack
    • Map request types to channels in Slack
    • Approval workflows in Slack
    • Auto-remind users to create issues
    • Auto-create issues for each message
    • Offer self-help from the knowledgebase
    • Supports JSM customers and Jira Users
    • much more....

    Visit our website at https://www.helpdeskplus.ai to learn more.

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Nextup.ai - Slack ↔ Atlassian provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud • Released 2021-04-09

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Slack first support - HelpDesk+.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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