OVERALL RATINGS
INSTALLS
272
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appBridge Slack and Jira with conversational ticketing - automate requests and simplify ITSM workflows in one smooth flow
Automate ticket creation
Save end users the hassle of going to a portal for help with dedicated support channels in Slack.
All conversations are automatically converted into Jira tickets with replies synced in real-time as comments.
Cut ticket volume with smart auto-responses
Empower users to self-serve, reducing request volume with custom auto-responses and KB integration.
The bot recommends articles from your knowledge base, giving users an instant resolution and freeing up support agents.
Manage Jira requests right within Slack
Help your team stay focused by reducing context switching between Slack and Jira.
Since requests are already made via Slack, HelpDesk+ makes them easy to manage - turning chats into visible, trackable work.
Supporting media
More details
Work smarter with an advanced two-way Slack and Jira Service Management integration.
⭐ Book a free demo ⭐
Give end users the ability to request support directly from Slack to improve customer satisfaction (CSAT) with your service desk.
Support agents can also easily transition, assign, and comment on tickets that are stored in your JSM portal directly from Slack – reducing context switching. This saves an estimated 2 hours per agent each week which equates to a huge cost saving each year.
HelpDesk+ also allows you to:
- Link discussions to new or existing issues
- Route approval workflows through Slack to speed up resolution
- Request feedback in Slack
- Utilize the support agent toolset (internal vs. external comments, off-hours, automatic replies, and more)
After installation, you will be guided through the set up and prompted to install the companion HelpDesk+ Slack app.
The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programTrust center
Access the partner's trust center to review their security, compliance and privacy information for this app.
Check out partner trust centerIntegration permissions
HelpDesk+ AI-Powered Slack Support integrates with your Atlassian product
Version information
Version 2.2.0•for Jira Cloud
- Release date
- May 6th 2025
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial