Slack first support - HelpDesk+

for Jira Cloud
39 installs
Cloud Fortified app badgeCLOUD FORTIFIED
  • Supported
  • Jira Service Management
Free app

Jira Service Management inside Slack for companies who want Slack first support

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Slack First Support

Support users in Slack with all of your existing request types. Map one or more service desks to Slack channels to make things easy.


Update in JSM, see in Slack. Update in Slack, see in JSM. It's easy!


Connect to knowledgebase to auto-suggest self-help articles.

More details

Free companion app to paid cloud base service - see pricing

Delight your users with Slack first support for Jira Service Management.

HelpDesk+ stops the tab-tango and allows your team to easily track all of your requests without switching context.

Join 1,000s of teams who provide world-class support where users want it, right inside Slack. Never go to the customer portal again.

What it does:

  • Automatically maps all request types in Slack - no re-map required
  • Auto syncs updates from Slack, Jira, Email, and Portal
  • Collects CSAT feedback in Slack
  • Map request types to channels in Slack
  • Approval workflows in Slack
  • Auto-remind users to create issues
  • Auto-create issues for each message
  • Offer self-help from the knowledgebase
  • Supports JSM customers and Jira Users
  • much more....

Visit our website at to learn more.


Cloud Fortified App badgeCLOUD FORTIFIED

This app offers additional security, reliability, and support through:

  • Cloud security participation
  • reliabilityReliability checks
  • support24hr support response time
  • and more.
View details

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


This app is part of the Marketplace Bug Bounty Program. Learn more
This partner has completed the Security Self-Assessment Program. Learn more


Integration Details

Slack first support - HelpDesk+ integrates with your Atlassian product. This remote service can:

  • Read data from the host application


Discuss issues in threads, auto-sync everything to JSM