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HelpDesk+ AI-Powered Slack Support

works with Jira Cloud, Jira Data Center 10.0.0 - 10.7.2 and more

OVERALL RATINGS

INSTALLS

272

SUPPORT

  • Partner Supported

TRUST SIGNALS

Key highlights of the appBridge Slack and Jira with conversational ticketing - automate requests and simplify ITSM workflows in one smooth flow

Automate ticket creation

Save end users the hassle of going to a portal for help with dedicated support channels in Slack.

All conversations are automatically converted into Jira tickets with replies synced in real-time as comments.

Cut ticket volume with smart auto-responses

Empower users to self-serve, reducing request volume with custom auto-responses and KB integration.

The bot recommends articles from your knowledge base, giving users an instant resolution and freeing up support agents.

Manage Jira requests right within Slack

Help your team stay focused by reducing context switching between Slack and Jira.
Since requests are already made via Slack, HelpDesk+ makes them easy to manage - turning chats into visible, trackable work.

Supporting media

More details

Work smarter with an advanced two-way Slack and Jira Service Management integration.

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Give end users the ability to request support directly from Slack to improve customer satisfaction (CSAT) with your service desk.

Support agents can also easily transition, assign, and comment on tickets that are stored in your JSM portal directly from Slack – reducing context switching. This saves an estimated 2 hours per agent each week which equates to a huge cost saving each year.

HelpDesk+ also allows you to:

  • Link discussions to new or existing issues
  • Route approval workflows through Slack to speed up resolution
  • Request feedback in Slack
  • Utilize the support agent toolset (internal vs. external comments, off-hours, automatic replies, and more)

After installation, you will be guided through the set up and prompted to install the companion HelpDesk+ Slack app.

The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.

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Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Trust center

New

Access the partner's trust center to review their security, compliance and privacy information for this app.

Check out partner trust center

Integration permissions

HelpDesk+ AI-Powered Slack Support integrates with your Atlassian product

Version information

Version 2.2.0for Jira Cloud

Release date
May 6th 2025
Summary
Minor version update
Details
Minor version update
Payment model
Paid via Atlassian
License type
Commercial

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