Automate your ITSM processes inside Slack with HelpDesk+ for JSM
Slack conversations converted easily into tickets
Nobody wants to go to the portal to get help.
With Slack & HelpDesk+ your support team can easily track work in workflow apps without needing to copy & paste.
Synced both ways, always.
HelpDesk+ mirrors your service desk automagically in Slack.
Everyone works where they want and all conversations and important updates are synced in real-time, improving productivity.
Intelligent self-service support
Direct users to known solutions in your knowledge base to solve issues instantly. Self-help eliminates many unnecessary tickets and frees up your support agents.
More details
Free companion app to paid cloud base service - see pricing
Join 1,000s of teams who provide world-class support where users want it, right inside Slack. Never go to the customer portal again.
📣 Hear from our customers: iRobot, Skyscanner, Rebellion Defense
The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.
Certification
This app offers additional security, reliability, and support through:
- Cloud security participation
- Reliability checks
- 24hr support response time
- and more.
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity
Resources
Integration Details
HelpDesk+ Intuitive Slack first Support integrates with your Atlassian product. This remote service can:
- Read data from the host application
Gallery
Discuss issues in threads, auto-sync everything to JSM