HelpDesk+ Intuitive Slack first Support

for Jira Cloud
58 installs
Cloud Fortified app badgeCLOUD FORTIFIED
  • Supported
  • Jira Service Management
Free app
Cloud

Automate your ITSM processes inside Slack with HelpDesk+ for JSM

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Slack conversations converted easily into tickets

Nobody wants to go to the portal to get help.

With Slack & HelpDesk+ your support team can easily track work in workflow apps without needing to copy & paste.

Synced both ways, always.

HelpDesk+ mirrors your service desk automagically in Slack.

Everyone works where they want and all conversations and important updates are synced in real-time, improving productivity.

Intelligent self-service support

Direct users to known solutions in your knowledge base to solve issues instantly. Self-help eliminates many unnecessary tickets and frees up your support agents.

More details

Free companion app to paid cloud base service - see pricing

Join 1,000s of teams who provide world-class support where users want it, right inside Slack. Never go to the customer portal again.

📣 Hear from our customers: iRobot, Skyscanner, Rebellion Defense

Read reviews on G2 Crowd

Certification

Cloud Fortified App badgeCLOUD FORTIFIED

This app offers additional security, reliability, and support through:

  • Cloud security participation
  • reliabilityReliability checks
  • support24hr support response time
  • and more.
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Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security

This app is part of the Marketplace Bug Bounty Program. Learn more
This partner has completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

HelpDesk+ Intuitive Slack first Support integrates with your Atlassian product. This remote service can:

  • Read data from the host application

Gallery

Discuss issues in threads, auto-sync everything to JSM