OVERALL RATINGS
INSTALLS
192
SUPPORT
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Reviews for cloud
Based on 7 out of 7 reviews across hosting types
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Showing 7 reviews
Posted on Jun 27, 2025
It do what it's supposed to do. It integrates well with Slack making it easier for customer to react & be updated with service desk requests. Also - kudos for support, being very quick & responsive :)
- Vendor logo
Appfire
Hi Daniel,
Good to hear the Slack integration is pulling its weight for you, letting customers react to and stay updated on their service desk requests without ever leaving the channels they already work in. Having those reactions and status changes surface right in the Slack thread, instead of routing people to a separate portal to check on things, is what takes the friction out.
The quick, responsive support you flagged means a lot too, so thank you for the kudos, I'll pass it to the team behind those replies.
If anything catches you out as the app takes on more, we're at our support portal, and we're glad to dig in.
Cheers,
Paweł Customer Success Team | Appfire
Posted on May 28, 2025
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Appfire
Hi Solounge,
Four stars for HelpDesk+ is a welcome sight, thanks for rating it. Running support from inside Slack, with AI helping handle the requests, is what the app does day to day. If anything ever needs a closer look, you can reach us at our support portal.
Cheers,
Paweł Customer Success Team | Appfire
Posted on Jun 3, 2021
My team and I are incredibly happy with HelpDesk+ as it allows us to work entirely within Slack without having to worry about context-switching to the JSM ticketing service. The HelpDesk+ Slack bot has been incredibly helpful with streamlining IT requests on the agent end as well. Bravo to the Nextup.ai team for creating such a helpful tool with incredible help documents as well. Customer support has been top notch as well.
Posted on May 30, 2021
After looking into almost all the solutions in the Atlassian Marketplace we've decided to go with HelpDesk+. The simplicity and documentation (and the helpful videos) are unmatched by any other product we tested. The product is very intuitive and it is clearly evident that the product team of HelpDesk+ invested a lot of thought into it - the product is easy to use, intuitive and has all the right features, e.g. the ability to capture custom fields right from Slack. Finally, we've had a nice onboarding session with them, which helped us set up all that's necessary within about 15 minutes. Thank you!