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HelpDesk+ AI-Powered Slack Support

for Jira Cloud, Jira Data Center 8.0.0 - 9.17.1 and more
  • Supported
  • Jira Service Management
  • Jira

Powerful two-way Slack and Jira Service Management integration that bridges the gap petween Jira and your communication platform

Make requesting support easy

Save end users the hassle of going to a portal for help with dedicated support channels in Slack.

All conversations are automatically converted into Jira tickets with replies synced in real-time as comments.

Enhance your service desk with powerful automation

Empower users to self-serve, reducing request volume with custom auto-responses and KB integration.

The bot recommends articles from your knowledge base, giving users an instant resolution and freeing up support agents.

Optimize your support team

Improve productivity by reducing context switching between Slack and Jira.

Support team members are also likely to get requests via Slack anyway, so integrating these tools makes this work visible and manageable.

More details

Work smarter with an advanced two-way Slack and Jira Service Management integration.

Book a free demo

Give end users the ability to request support directly from Slack to improve customer satisfaction (CSAT) with your service desk.

Support agents can also easily transition, assign, and comment on tickets that are stored in your JSM portal directly from Slack – reducing context switching. This saves an estimated 2 hours per agent each week which equates to a huge cost saving each year.

HelpDesk+ also allows you to:

  • Link discussions to new or existing issues
  • Route approval workflows through Slack to speed up resolution
  • Request feedback in Slack
  • Utilize the support agent toolset (internal vs. external comments, off-hours, automatic replies, and more)

After installation, you will be guided through the set up and prompted to install the companion HelpDesk+ Slack app.

The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.

Certification

CLOUD FORTIFIED

This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

HelpDesk+ AI-Powered Slack Support integrates with your Atlassian product. This remote service can:

  • Read data from the host application

Gallery

Auto-response settings remind customers to create a ticket.

Learn and explore

  • What’s Marketplace
  • App installation
  • About Atlassian
  • Atlassian resources
  • Search and ranking
  • Atlassian events
  • Atlassian foundation

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