HelpDesk+ AI-Powered Slack Support

for Jira Cloud, Jira Data Center 8.0.0 - 9.9.2 and more
168 installs
  • Supported
  • Jira Service Management
  • Jira Software

Powerful two-way Slack and Jira Service Management integration with AI-powered chatbot for your help desk

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Make requesting support easy

Save end users the hassle of going to a portal for help with dedicated support channels in Slack.

All conversations are automatically converted into Jira tickets with replies synced in real-time as comments.

Enhance your service desk with AI

Empower users to self-serve while reducing service desk ticket volume with an AI-powered chatbot.

The bot recommends articles from your knowledge base, giving users an instant resolution and freeing up support agents.

Optimize your support team

Improve productivity by reducing context switching between Slack and Jira.

Support team members are also likely to get requests via Slack anyway, so integrating these tools makes this work visible and manageable.

More details

Work smarter with an advanced two-way Slack and Jira Service Management integration, and AI-powered chatbot.

Give end users the ability to request support directly from Slack to improve customer satisfaction (CSAT) with your service desk.

Support agents can also easily transition, assign, and comment on tickets that are stored in your Jira Service Management portal directly from Slack – reducing context switching. This saves an estimated 2 hours per agent each week which equates to a huge cost saving each year.

HelpDesk+ also allows you to:

  • Link discussions to new or existing issues
  • Replace emails from Atlassian with Slack notifications
  • Route approval workflows through Slack to speed up resolution
  • Request feedback in Slack when issue is resolved
  • Utilize the support agent toolset (internal vs. external comments, off-hours, automatic replies, and more)

Request a free demo today!

The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

HelpDesk+ AI-Powered Slack Support integrates with your Atlassian product. This remote service can:

  • Read data from the host application


Auto-response settings remind customers to create a ticket.