Work smarter with an advanced two-way Slack and Jira Service Management integration.

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Give end users the ability to request support directly from Slack to improve customer satisfaction (CSAT) with your service desk.

Support agents can also easily transition, assign, and comment on tickets that are stored in your JSM portal directly from Slack – reducing context switching. This saves an estimated 2 hours per agent each week which equates to a huge cost saving each year.

HelpDesk+ also allows you to:

• Link discussions to new or existing issues
• Route approval workflows through Slack to speed up resolution
• Request feedback in Slack
• Utilize the support agent toolset (internal vs. external comments, off-hours, automatic replies, and more)

After installation, you will be guided through the set up and prompted to install the companion HelpDesk+ Slack app.

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