OVERALL RATINGS
INSTALLS
277
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appPowerful two-way Slack and Jira Service Management integration that bridges the gap petween Jira and your communication platform
Make requesting support easy
Save end users the hassle of going to a portal for help with dedicated support channels in Slack.
All conversations are automatically converted into Jira tickets with replies synced in real-time as comments.
Enhance your service desk with powerful automation
Empower users to self-serve, reducing request volume with custom auto-responses and KB integration.
The bot recommends articles from your knowledge base, giving users an instant resolution and freeing up support agents.
Optimize your support team
Improve productivity by reducing context switching between Slack and Jira.
Support team members are also likely to get requests via Slack anyway, so integrating these tools makes this work visible and manageable.
Supporting media
More details
Work smarter with an advanced two-way Slack and Jira Service Management integration.
⭐ Book a free demo ⭐
Give end users the ability to request support directly from Slack to improve customer satisfaction (CSAT) with your service desk.
Support agents can also easily transition, assign, and comment on tickets that are stored in your JSM portal directly from Slack – reducing context switching. This saves an estimated 2 hours per agent each week which equates to a huge cost saving each year.
HelpDesk+ also allows you to:
- Link discussions to new or existing issues
- Route approval workflows through Slack to speed up resolution
- Request feedback in Slack
- Utilize the support agent toolset (internal vs. external comments, off-hours, automatic replies, and more)
After installation, you will be guided through the set up and prompted to install the companion HelpDesk+ Slack app.
The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Integration permissions
HelpDesk+ AI-Powered Slack Support integrates with your Atlassian product
Version information
Version 1.1.2-AC•for Jira Cloud
Release date
Jul 20th 2023
Summary
Minor version update
Details
Minor version update
Payment model
Paid via Atlassian
License type
Commercial