Koji – Chatbot powered by Generative AI
- Jira Service Management
Automate customer support across channels with Konverso powered by Generative AI
Answer instantly 24/7 with Generative AI
Koji offers different possibilities to respond automatically with or without generative AI to your customers. It can retrieve the appropriate answers from Confluence. You can create FAQs in KOJI.
Combine Chatbot and Live Chat for better support
For complex questions, KOJI can transfer customers to an agent online. KOJI learns from this data to improve its service over time.
Made for Non-Technical Teams
Koji is a NO code platform. It is easy and intuitive for non-technical teams to operate it. Powered by generative AI, the platform keeps learning from all customer interactions while enabling full control.
Give your customers the support they deserve.
KOJI's unique features:
- Automated responses for 24/7 Customer support powered by Generative AI
- Combine Chatbot and Live chat into a seamless experience
- Augment your existing JSM workflows with a Chatbot interface
- Analytics & Dashboard to monitor performance
- Free your team from redundant tickets
- Reduce the number of calls, tickets
- Enhance customer experience with a combination of machine and human intelligence
- Generative AI
- Pre-built conversational scenario integrated with Jira Service Management
- Knowledge base that combines Konverso FAQ module, your Confluence KB and Koji’s web crawling capacity to find the best answer
- Advanced NLP: Understand text, context, user’s digression
- Simple and intuitive back office to manage and extend Koji
- Cyber compliant: Konverso is a certified technology and Koji complies with the requirements of the cyber essentials scheme.
Watch our TUTORIALS
Privacy and security
Koji – Chatbot powered by Generative AI integrates with your Atlassian product. This remote service can:
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Jira projects
- Delete data from the host application
Users, customers, and agents can interact with KOJI Chabtot through Microsoft Teams. It is very easy to deploy KOJI Chatbot in Microsoft Teams.