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Koji – Chatbot powered by Generative AI

works with Jira Cloud

OVERALL RATINGS

INSTALLS

123

SUPPORT

  • Partner Supported

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Key highlights of the appAutomate customer support across channels with Konverso powered by Generative AI

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Answer instantly 24/7 with Generative AI

Koji offers different possibilities to respond automatically with or without generative AI to your customers. It can retrieve the appropriate answers from Confluence. You can create FAQs in KOJI.

Combine Chatbot and Live Chat for better support

For complex questions, KOJI can transfer customers to an agent online. KOJI learns from this data to improve its service over time.

Made for Non-Technical Teams

Koji is a NO code platform. It is easy and intuitive for non-technical teams to operate it. Powered by generative AI, the platform keeps learning from all customer interactions while enabling full control.

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Give your customers the support they deserve.

KOJI's unique features:

  • Automated responses for 24/7 Customer support powered by Generative AI
  • Combine Chatbot and Live chat into a seamless experience
  • Augment your existing JSM workflows with a Chatbot interface
  • Analytics & Dashboard to monitor performance

Key benefits

  • Free your team from redundant tickets
  • Reduce the number of calls, tickets
  • Enhance customer experience with a combination of machine and human intelligence

Koji’s technology

  • Generative AI
  • Pre-built conversational scenario integrated with Jira Service Management
  • Knowledge base that combines Konverso FAQ module, your Confluence KB and Koji’s web crawling capacity to find the best answer
  • Advanced NLP: Understand text, context, user’s digression
  • Simple and intuitive back office to manage and extend Koji
  • Cyber compliant: Konverso is a certified technology and Koji complies with the requirements of the cyber essentials scheme.

Watch our TUTORIALS

Resources

  • Descriptor

    Get the descriptor file downloaded to your system

  • App documentation

    Comprehensive set of documentation from the partner on how this app works

  • EULA

    Get the End User License Agreement for this app

Privacy and Security

Privacy policy

  • Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

    Partner privacy policy

Security program

  • This app is not part of the Marketplace Bug Bounty program.

Integration permissions

  • Koji – Chatbot powered by Generative AI integrates with your Atlassian product

Version information

Version 1.6.0-ACfor Jira Cloud

Release date

Jan 21st 2023

Summary

Required scopes changed

Details

  • Apply Generative AI on FAQ in the configuration menu
  • Apply standard Generative AI model in the configuration menu

Payment model

Paid via Atlassian

License type

Commercial

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