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SUPPORT
- Partner Supported
Key highlights of the appAutomate customer support across channels with Konverso powered by Generative AI
Answer instantly 24/7 with Generative AI
Koji offers different possibilities to respond automatically with or without generative AI to your customers. It can retrieve the appropriate answers from Confluence. You can create FAQs in KOJI.
Combine Chatbot and Live Chat for better support
For complex questions, KOJI can transfer customers to an agent online. KOJI learns from this data to improve its service over time.
Made for Non-Technical Teams
Koji is a NO code platform. It is easy and intuitive for non-technical teams to operate it. Powered by generative AI, the platform keeps learning from all customer interactions while enabling full control.
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Give your customers the support they deserve.
KOJI's unique features:
- Automated responses for 24/7 Customer support powered by Generative AI
- Combine Chatbot and Live chat into a seamless experience
- Augment your existing JSM workflows with a Chatbot interface
- Analytics & Dashboard to monitor performance
Key benefits
- Free your team from redundant tickets
- Reduce the number of calls, tickets
- Enhance customer experience with a combination of machine and human intelligence
Koji’s technology
- Generative AI
- Pre-built conversational scenario integrated with Jira Service Management
- Knowledge base that combines Konverso FAQ module, your Confluence KB and Koji’s web crawling capacity to find the best answer
- Advanced NLP: Understand text, context, user’s digression
- Simple and intuitive back office to manage and extend Koji
- Cyber compliant: Konverso is a certified technology and Koji complies with the requirements of the cyber essentials scheme.
Watch our TUTORIALS
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Koji – Chatbot powered by Generative AI integrates with your Atlassian product
Version information
Version 1.6.0-AC•for Jira Cloud
- Release date
- Jan 21st 2023
- Summary
- Required scopes changed
- Details
- Apply Generative AI on FAQ in the configuration menu
- Apply standard Generative AI model in the configuration menu
- Payment model
- Paid via Atlassian
- License type
- Commercial