Koji – Chatbot for Jira Service Management

for Jira Cloud
34 installs
  • Supported
  • Jira Service Management
Cloud

Automate instantly end-user support from Slack, Teams, Portals with Konverso Chat bot

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Koji answers questions in Slack, Teams, Portal

Koji offers different possibilities to learn recurring questions and answers.

For instance, it can retrieve the appropriate answers from Confluence or crawl the web to extract the best answers for your users.

Koji assists end users with their tickets

Koji assists users in creating a new ticket, provides status on existing tickets and enables users to add to it a new comment.

Koji provides analytics to measure impact

Koji provides analytics for project managers to review conversations, new questions from users, easily add new responses and measure each user’s satisfaction.

More details

End-users can access Koji from Microsoft Teams, Slack, or Portals.

Its unique business value:

  • Pre-packaged Chatbot SaaS solution for Atlassian
  • Activate services and deploy in 1h
  • Monitor and expend value w/o code

Key benefits

  • Reduce mean time to repair
  • Reduce the number of calls, tickets
  • Free up agents’ time for more complex cases
  • Increase user productivity

Koji’s features

  • Pre-built conversational scenario: instantly deploy intelligent conversations for the most common enterprise IT scenarios
  • Knowledge base that combines Konverso FAQ module, your Confluence KB and Koji’s web crawling capacity to find the best answer
  • Advanced NLP: Understand text, context, user’s digression
  • Simple and intuitive back office to manage and extend Koji
  • Cyber compliant: Konverso is a certified technology and Koji complies with the requirements of the cyber essentials scheme.

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Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more

This partner has completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Koji – Chatbot for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application

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