Koji – Chatbot for Jira Service Management

by Konverso
for Jira Cloud
8
69 installs
  • Supported
  • Jira Service Management
Cloud

Automate customer support instantly across channels with Konverso

YouTube's thumbnail image for the video.

Answer instantly 24/7

Koji offers different possibilities to respond automatically to your customers. It can retrieve the appropriate answers from Confluence. You can create FAQs in KOJI. KOJI can crawl the web the find the answers.

Combine Chatbot and Live Chat for better support

For complex questions, KOJI can transfer customers to an agent online. KOJI learns from this data to improve its service over time.

Made for Non-Technical Teams

Koji is a NO code platform. It is easy and intuitive for non-technical teams to operate it. Powered by our data-driven technology, the platform keeps learning from all customer interactions while enabling full control.

More details

Give your customers the support they deserve.

KOJI's unique features:

  • Automated responses for 24/7 Customer support
  • Combine Chatbot and Live chat into a seamless experience
  • Augment your existing JSM workflows with a Chatbot interface
  • Analytics & Dashboard to monitor performance

Key benefits

  • Free your team from redundant tickets
  • Reduce the number of calls, tickets
  • Enhance customer experience with a combination of machine and human intelligence

Koji’s technology

  • Pre-built conversational scenario integrated with Jira Service Management
  • Knowledge base that combines Konverso FAQ module, your Confluence KB and Koji’s web crawling capacity to find the best answer
  • Advanced NLP: Understand text, context, user’s digression
  • Simple and intuitive back office to manage and extend Koji
  • Cyber compliant: Konverso is a certified technology and Koji complies with the requirements of the cyber essentials scheme.

Watch our TUTORIALS

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more
This partner has completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Koji – Chatbot for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application

Gallery

Users, customers, and agents can interact with KOJI Chabtot through Microsoft Teams. It is very easy to deploy KOJI Chatbot in Microsoft Teams.