1
Customers have installed this app in at least 1 active instance.
    by Konversofor Jira Cloud
    Supported
    Konverso supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.

    Automate instantly your service desk with Konverso Chat bot

    Automate instantly your service desk with Konverso Chat bot

    Automate instantly your service desk with Konverso Chat bot

    Let Koji answer frequent questions

    Koji assists employees with their tickets

    Expend Koji’s value

    Koji offers different possibilities to learn recurring questions and answers.

    For instance, it can retrieve the appropriate answers from Confluence or crawl the web to extract the best answers for your users.

    Koji assists users in creating a new ticket, provides status on existing tickets and enables users to add to it a new comment.

    Koji provides analytics for project managers to review conversations, new questions from users, easily add new responses and measure each user’s satisfaction.

    More details

    Koji is Konverso's out-of-the-box IT Service Desk Virtual Agent that transforms instantly Jira Service Management into an autonomous IT Channel.

    It’s unique business value

    • Pre-packaged Chatbot SaaS solution for Atlassian
    • Activate services and deploy in 1h
    • Monitor and expend value w/o code

    Key benefits

    • Reduce mean time to repair
    • Reduce the number of calls, tickets
    • Free up agents’ time for more complex cases
    • Increase user productivity

    Koji’s features

    • Pre-built conversational scenario: instantly deploy intelligent conversations for the most common enterprise IT scenarios
    • Knowledge base that combines Konverso FAQ module, your Confluence KB and Koji’s web crawling capacity to find the best answer
    • Advanced NLP: Understand text, context, user’s digression
    • Simple and intuitive back office to manage and extend Koji
    • Cyber compliant: Konverso is a certified technology and Koji complies with the requirements of the cyber essentials scheme.

    Reviews for cloud

    (2)
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    by David STOCKY on 2021-05-05
    Really nice chatbot directly integrated on Jira Service Management Portal. I like: - The built-in configuration that allow you to quickly use the bot - The confluence integration for knowledge base research - Internal KB such as Microsoft or Google Look forward to seeing upcoming features
    1 out of 1 found this review helpful
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    by Bertrand Lafforgue on 2021-05-02
    I like this first release of Koji that brings the core features that we need to support our customers.
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $26
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2.6
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Konverso provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2021-04-28

    Summary

    V.1.0.10 First release

    Details

    View the complete features

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Koji – Chatbot for Jira Service Management & Confluence.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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