Issue Translator

for Jira Cloud
15 installs
Cloud Security Participant
  • Supported
  • Jira Service Management
  • Jira Software

Detect issue language and automatically translate customer messages and agent replies

In Service Management projects, communication is between your agents and customers. Customer's language might be different than agent's language which causes longer first response time. Issue translator app,

  • automatically detects customer language
  • stores the detected language in a field so that you can generate reports based on customer's language.
  • translates customer messages into agent's language
  • translates agent's reply into customer's language.

For each project, you can specify your agent language. Our app automatically detects the customer language and if it is different from project language, customer message is automatically translated into project language that you defined.

In addition to Service Management projects, the app can translate issues in Jira projects too. Once you set the default language of a project, issues descriptions and comments entered in other than project language are automatically translated into project language.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


This app is part of the Marketplace Bug Bounty Program. Learn more

This partner has completed the Security Self-Assessment Program. Learn more


Integration Details

Issue Translator integrates with your Atlassian product. This remote service can:

  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application
  • Write data to the host application


Enable/disable automatic translation per project