Issue Translator

For Jira Service Management projects Issue Translator app,

• automatically detects customer language
• translates customer messages into agent's language (inline: visible to customer inside the customer's message or internal: only visible to agent as internal note)
• translates agent's reply into customer's language (inline: visible to customer inside the agent's reply or internal: only visible to agent as internal note)

For each project, you can specify your agent language. The app automatically detects the customer language and if it is different from the agent language, customer message is automatically translated into the agent language you specified. You can also define the languages that do not need any translation at all.

The app can translate issues in Jira Software projects too. Once you set the default language of a project, issue content(summary, description and comments) entered in a language other than the project language is automatically translated into the project language.