Accelerate Resolution of Support Issues within Jira with Contextualized Insights
Speed Time-to-Resolution for Product Teams
With a complete picture, problems get solved quickly, allowing engineers and agents to concentrate on empathizing with customers.
Intelligent Collaboration Around a Customer Issue
Contextualized support intelligence provides seamless handoff between support and engineering to ensure efficient resolution, manage revenue impact and deliver the ideal customer experience.
Easy to Use, Easy to Set Up
No coding required. Comes with many pre-built integrations for the most common support apps including alerts, APIs, application analytics, CRM, knowledge bases, logs, messaging, RPA, ticketing and much more.
TheLoops accelerates product support time-to-resolution by directly integrating logs and other signals along with user history to provide a single pane view of the customer issue.
We make your product support team more efficient by bringing together the signals from Zendesk, Slack, Amplitude, PagerDuty, Salesforce, plus more analyzing them into a contextualized pane in your Jira desktop.
With TheLoops product support teams:
- Resolve complex product issues faster
- Reduce escalations
- Provide observability into customer operations
- Take your customer experience to the next level
TheLoops has a user-friendly interface and can be set up without coding. It comes with over 25 integrations to the most commonly used product support applications.
Privacy and security
TheLoops integrates with your Atlassian product. This remote service can:
- View email addresses of users
- Act on a user's behalf, even when the user is offline
- Administer Jira projects
- Delete data from the host application