2
Customers have installed this app in at least 2 active instances.
    by TheLoopsfor Jira Cloud
    Supported
    TheLoops supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Free app

    Accelerate Resolution of Support Issues within Jira with Contextualized Insights

    Accelerate Resolution of Support Issues within Jira with Contextualized Insights

    Accelerate Resolution of Support Issues within Jira with Contextualized Insights

    Speed Time-to-Resolution for Product Teams

    Intelligent Collaboration Around a Customer Issue

    Easy to Use, Easy to Set Up

    With a complete picture, problems get solved quickly, allowing engineers and agents to concentrate on empathizing with customers.

    Contextualized support intelligence provides seamless handoff between support and engineering to ensure efficient resolution, manage revenue impact and deliver the ideal customer experience.

    No coding required. Comes with many pre-built integrations for the most common support applications including ticketing systems, CRM, product analytics, messaging, system logs, alerts, knowledge bases, RPA.

    More details

    TheLoops accelerates product support time-to-resolution by directly integrating logs and other signals along with user history to provide a single pane view of the customer issue.

    We make your product support team more efficient by bringing together the signals from Zendesk, Slack, Amplitude, PagerDuty, Salesforce, plus more analyzing them into a contextualized pane in your Jira desktop.

    With TheLoops product support teams:

    • Resolve complex product issues faster
    • Reduce escalations
    • Provide observability into customer operations
    • Take your customer experience to the next level

    TheLoops has a user-friendly interface and can be set up without coding. It comes with over 25 integrations to the most commonly used product support applications.

    Contact us for your demo today

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    TheLoops provides support for this app.

    Vendor support resources not provided

    Versions

    Jira Cloud Released 2021-06-04

    Summary

    Accelerate Resolution of Issues within Jira with Contextualized Insights

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate TheLoops.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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