Free app
OVERALL RATINGS
INSTALLS
21
SUPPORT
- Partner Supported
Key highlights of the appAccelerate Resolution of Support Issues within Jira with Contextualized Insights
Speed Time-to-Resolution for Product Teams
With a complete picture, problems get solved quickly, allowing engineers and agents to concentrate on empathizing with customers.
Intelligent Collaboration Around a Customer Issue
Contextualized support intelligence provides seamless handoff between support and engineering to ensure efficient resolution, manage revenue impact and deliver the ideal customer experience.
Easy to Use, Easy to Set Up
No coding required. Comes with many pre-built integrations for the most common support apps including alerts, APIs, application analytics, CRM, knowledge bases, logs, messaging, RPA, ticketing and much more.
More details
TheLoops accelerates product support time-to-resolution by directly integrating logs and other signals along with user history to provide a single pane view of the customer issue.
We make your product support team more efficient by bringing together the signals from Zendesk, Slack, Amplitude, PagerDuty, Salesforce, plus more analyzing them into a contextualized pane in your Jira desktop.
With TheLoops product support teams:
- Resolve complex product issues faster
- Reduce escalations
- Provide observability into customer operations
- Take your customer experience to the next level
TheLoops has a user-friendly interface and can be set up without coding. It comes with over 25 integrations to the most commonly used product support applications.
Resources
Descriptor
Get the descriptor file downloaded to your system
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
TheLoops integrates with your Atlassian product
Version information
Version 1.1.13-AC•for Jira Cloud
Release date
Oct 9th 2024
Summary
Minor version update
Details
Payment model
Free
License type
Commercial - no charge