AI Insights for Jira Service Management
Non intrusive, real-time customer satisfaction tracking embedded directly within Jira Service Management Issues
Monitor customer satisfaction in real-time
View and track agent and customer satisfaction directly within Jira issues
Early intervention for problematic issues
Project reports empower agents and managers to locate dissatisfaction before issues are completed.
Create custom CSAT dashboards
Monitor, track and report customer sentiment using custom dashboards and gadgets.
Customer and Agent Sentiment Analysis
The more you know about your customers through understanding their emotional state whilst they interact with your support agents is key to fostering positive customer engagement experiences. AI Insights ability to measure and track sentiment in real-time will help you to better understand your customers and their behavior. The ability to report on customer and agent sentiment can help you analyze service trends as well as build and test improved dialog strategies.
Get the complete CSAT story
- Monitor customer satisfaction in real time to stay informed on CSAT performance.
- Avoid negative feedback bias and implement non-intrusive CSAT tracking utilizing the data you already have.
- Detect dissatisfaction early and intervene to enhance repeat business and referral.
- Build dialog strategies to adjust conversion patterns accordingly
AI Insights for Jira Service Management received an honorable mention at Atlassian Codegeist 2020.
Privacy and security
AI Insights for Jira Service Management integrates with your Atlassian product. This remote service can:
- Delete data from the host application
- Write data to the host application
- Read data from the host application
Intervene in problematic issues, circumventing escalations and delivering enhanced CSAT outcomes.