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    AI Insights for Jira Service Management

    by Izymes Pty Ltdfor Jira Cloud
    Supported
    Izymes Pty Ltd supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Management
    This app is compatible with Jira Service Management.
    Free app

    Non intrusive, real-time customer satisfaction tracking embedded directly within Jira Service Management Issues

    Non intrusive, real-time customer satisfaction tracking embedded directly within Jira Service Management Issues

    Non intrusive, real-time customer satisfaction tracking embedded directly within Jira Service Management Issues

    Monitor customer satisfaction in real-time

    Early intervention for problematic issues

    Create custom CSAT dashboards

    View and track agent and customer satisfaction directly within Jira issues

    Utilise custom fields within searches and filters to locate dissatisfaction before issues are completed.

    Monitor, track and report customer engagement using custom dashboards and gadgets.

    More details

    Customer and Agent Sentiment Analysis

    The more you know about your customers through understanding their emotional state whilst they interact with your support agents is key to fostering positive customer engagement experiences. AI Insights ability to measure and track sentiment in real-time will help you to better understand your customers and their behavior. The ability to report on customer and agent sentiment can help you analyze service trends as well as build and test improved dialog strategies.

    Get the complete CSAT story

    • Monitor customer satisfaction in real time to stay informed on CSAT performance.
    • Avoid negative feedback bias and implement non-intrusive CSAT tracking utilizing the data you already have.
    • Detect dissatisfaction early and intervene to enhance repeat business and referral.
    • Build dialog strategies to adjust conversion patterns accordingly

    AI Insights for Jira Service Management received an honorable mention at Atlassian Codegeist 2020.

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Izymes Pty Ltd provides support for this app.

    Vendor support resources

    Documentation

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    Versions

    Jira Cloud • Released 2020-12-30

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate AI Insights for Jira Service Management.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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