ServiceNow Integration for Jira (Two-Way Sync)

by Getint — Work Sync & Integrations

works with Jira Cloud, Jira Server 8.0.0 - 10.1.1, Jira Data Center 11.0.0 - 11.3.12 and more

OVERALL RATINGS
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SUPPORT: Partner Supported
TRUST SIGNALS

Overview

Reviews

Pricing

Privacy & Security

Support

Installation

Key highlights of the appServiceNow Jira Integration with Real-Time Two-Way Sync, Field Mapping and Workflow Automation

watch ServiceNow Integration for Jira (Two-Way Sync) video

Two-Way ServiceNow & Jira Synchronization

Connect ServiceNow and Jira with enterprise-grade two-way synchronization for incidents, service requests, change requests, comments, attachments, work notes and custom fields.

Flexible Field Mapping & Workflow Automation

Configure field mapping, synchronization rules and workflow automation to match your ServiceNow and Jira processes without coding or manual updates.

Enterprise Security on Atlassian Forge

Built on Atlassian Forge with enterprise-grade security, backed by SOC 2 Type II audits and GDPR compliance. Schedule a demo with Getint’s integration expert.

Supporting media

More details

🏆 Getint: The Fastest-Growing Atlassian Vendor

Connect ServiceNow and Jira with enterprise-grade two-way synchronization for incidents, service requests, change requests, Jira issues, comments, attachments, work notes, statuses and custom fields.

Built on Atlassian Forge, Getint helps ITSM, support and development teams automate workflows with flexible field mapping, configurable sync rules and real-time synchronization.

Key features:

Two-way ServiceNow Jira sync
Flexible field mapping & workflow automation
Real-time synchronization
Enterprise security on Atlassian Forge

💰 Simple pricing with no extra connector costs.

🔄 ServiceNow ↔ Jira Migration (Billed Separately)

Trusted by 6,500+ companies worldwide.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

ServiceNow Integration for Jira (Two-Way Sync) integrates with your Atlassian app

Version information

Version 8.8.0•for Jira Cloud

Release date: Oct 26th 2026
Summary: New version 1.117 released!
Details: APPS
Airtable - Resolved an issue where date-time parsing failed for empty strings. [GD-788]
Azure DevOps - Added support for preserving new lines and formatting in comments synced from Azure DevOps to Jira. [GD-736]
Azure/Asana - Enhanced comment formatting by improving HTML markup handling during synchronization. [GD-685]
Freshdesk - Fixed a bug where comments were not correctly placed during item creation. [GD-1021]
Git - Pull request display IDs are now automatically truncated to meet Jira's 255-character limit. [GD-846]
HubSpot - Fixed a parsing error for Deal ID fields and improved handling of empty values in number fields. [GD-989, GD-598]
Jira DC - Fixed a NullPointerException occurring during run results updates. [GD-855]
ServiceNow - Improved error messaging for authentication failures and resolved an attachment upload bug when multiple authentication methods are used. [GD-711, GD-840]
Zendesk - Added support for the OAuth authentication method. [GD-854]
Payment model: Paid via Atlassian
License type: Commercial