ServiceNow Integration for Jira (Two-Way Sync)
OVERALL RATINGS
INSTALLS
259
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appServiceNow Jira Integration with Real-Time Two-Way Sync, Field Mapping and Workflow Automation
Two-Way ServiceNow & Jira Synchronization
Connect ServiceNow and Jira with enterprise-grade two-way synchronization for incidents, service requests, change requests, comments, attachments, work notes and custom fields.
Flexible Field Mapping & Workflow Automation
Configure field mapping, synchronization rules and workflow automation to match your ServiceNow and Jira processes without coding or manual updates.
Enterprise Security on Atlassian Forge
Built on Atlassian Forge with enterprise-grade security, backed by SOC 2 Type II audits and GDPR compliance. Schedule a demo with Getint’s integration expert.
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Connect ServiceNow and Jira with enterprise-grade two-way synchronization for incidents, service requests, change requests, Jira issues, comments, attachments, work notes, statuses and custom fields.
Built on Atlassian Forge, Getint helps ITSM, support and development teams automate workflows with flexible field mapping, configurable sync rules and real-time synchronization.
Key features:
- Two-way ServiceNow Jira sync
- Flexible field mapping & workflow automation
- Real-time synchronization
- Enterprise security on Atlassian Forge
💰 Simple pricing with no extra connector costs.
🔄 ServiceNow ↔ Jira Migration (Billed Separately)
Trusted by 6,500+ companies worldwide.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
ServiceNow Integration for Jira (Two-Way Sync) integrates with your Atlassian app
Version information
Version 8.7.0•for Jira Cloud
- Release date
- Oct 7th 2026
- Summary
- New version 1.114 released!
- Details
PLATFORM
- Licensing: Resolved an issue in Git integrations where licensing checks failed due to incorrect app key lookups.
- Field Mapping: Enhanced handling of NULL values and improved field value normalization to ensure consistent synchronization across different platforms.
- Connection Management: Fixed a bug where automatic connection names were incorrectly modified based on the authentication method used.
- OAuth Security: Implemented background token refreshing for disabled integrations to prevent OAuth token expiration and ensure seamless reactivation.
APPS
- Freshdesk: Fixed a bug that prevented specifying concrete items for migration by ID.
- Freshdesk: Optimized performance when fetching candidate items for synchronization to improve overall processing speed.
- Payment model
- Paid via Atlassian
- License type
- Commercial