ServiceNow Integration for Jira (Two-Way Sync)

by Getint integrations [Jira, Azure DevOps, ServiceNow, Salesforce, Asana, Monday,ClickUp, GitLab and others]

works with Jira Cloud, Jira Server 8.0.0 - 10.1.1, Jira Data Center 10.0.0 - 10.7.4 and more

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Key highlights of the appServiceNow Jira Integration with Real-Time Two-Way Sync, Field Mapping and Workflow Automation

watch ServiceNow Integration for Jira (Two-Way Sync) video

Two-Way ServiceNow & Jira Synchronization

Connect ServiceNow and Jira with enterprise-grade two-way synchronization for incidents, service requests, change requests, comments, attachments, work notes and custom fields.

Flexible Field Mapping & Workflow Automation

Configure field mapping, synchronization rules and workflow automation to match your ServiceNow and Jira processes without coding or manual updates.

Enterprise Security on Atlassian Forge

Built on Atlassian Forge with enterprise-grade security, ISO 27001, SOC 2 Type II and GDPR compliance. Schedule a demo with Getint’s integration expert.

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🏆 Getint: The Fastest-Growing Atlassian Vendor

Connect ServiceNow and Jira with enterprise-grade two-way synchronization for incidents, service requests, change requests, Jira issues, comments, attachments, work notes, statuses and custom fields.

Built on Atlassian Forge, Getint helps ITSM, support and development teams automate workflows with flexible field mapping, configurable sync rules and real-time synchronization.

Key features:

Two-way ServiceNow Jira sync
Flexible field mapping & workflow automation
Real-time synchronization
Enterprise security on Atlassian Forge

💰 Simple pricing with no extra connector costs.

🔄 ServiceNow ↔ Jira Migration (Billed Separately)

Trusted by 6,500+ companies worldwide.

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App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

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ServiceNow Integration for Jira (Two-Way Sync) integrates with your Atlassian app

Version information

Version 8.5.0•for Jira Cloud

Release date: Jul 13th 2026
Summary: New version 1.111 released!
Details: PLATFORM
Improved bulk operations for managing multiple integrations simultaneously.
Enabled api.getCounterPart functionality within dynamic fields to enhance scripting capabilities.
APPS
Jira - Resolved a NullPointerException occurring during Sprint to Backlog synchronization.
Jira - Enabled the synchronization panel for many-to-many integration configurations.
Salesforce - Added support for the E2CP custom object type.
Salesforce - Fixed an issue causing link duplication in comments during Jira to Salesforce synchronization.
ServiceNow - Improved comment synchronization with Jira by ensuring correct handling of new line characters.
Payment model: Paid via Atlassian
License type: Commercial