Zendesk Integration for Jira (Zendesk Connector) FORGE

by Getint — Work Sync & Integrations

works with Jira Cloud, Jira Server 8.0.0 - 10.1.1 and more

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Overview

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Installation

Key highlights of the appZendesk Integration for Jira on Forge: Sync Zendesk Tickets and Jira Issues in Real Time

watch Zendesk Integration for Jira (Zendesk Connector) FORGE video

Sync Zendesk tickets with Jira issues

Connect Zendesk and Jira Service Management to sync Zendesk tickets, Jira issues, comments, priorities, and statuses in real time across teams.

Flexible mapping and support workflow automation

Configure Jira Zendesk integration with flexible field mapping, private comments sync, automation triggers, and customizable synchronization rules.

Built on Atlassian Forge for Enterprise Security

Built on Atlassian Forge, Getint delivers secure Zendesk Jira integration with scalable synchronization, enterprise-ready security, and reliable support workflows.

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More details

🏆 Getint: The Fastest-Growing Atlassian Vendor

Connect Zendesk and Jira to align support and engineering teams across customer workflows.

Built on Atlassian Forge, Getint provides secure bidirectional sync between Zendesk tickets and Jira issues. Sync comments, attachments, priorities, statuses, private comments, and custom fields in real time with flexible mapping and configurable sync rules.

Use the Zendesk integration for Jira to automate support escalations, customer issue tracking, and communication between Zendesk support and development teams without manual updates or duplicate work.

🔥 Key features:

Bidirectional Zendesk Jira sync
Flexible field mapping and automation
Support for private comments, attachments, and custom fields
Real-time sync across platforms
Enterprise-ready security built on Atlassian Forge

💰 Simple pricing with no extra costs

Trusted by 6,500+ companies worldwide.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

Zendesk Integration for Jira (Zendesk Connector) FORGE integrates with your Atlassian app

Version information

Version 8.9.0•for Jira Cloud

Release date: Oct 26th 2026
Summary: New version 1.117 released!
Details: APPS
Airtable - Resolved an issue where date-time parsing failed for empty strings. [GD-788]
Azure DevOps - Added support for preserving new lines and formatting in comments synced from Azure DevOps to Jira. [GD-736]
Azure/Asana - Enhanced comment formatting by improving HTML markup handling during synchronization. [GD-685]
Freshdesk - Fixed a bug where comments were not correctly placed during item creation. [GD-1021]
Git - Pull request display IDs are now automatically truncated to meet Jira's 255-character limit. [GD-846]
HubSpot - Fixed a parsing error for Deal ID fields and improved handling of empty values in number fields. [GD-989, GD-598]
Jira DC - Fixed a NullPointerException occurring during run results updates. [GD-855]
ServiceNow - Improved error messaging for authentication failures and resolved an attachment upload bug when multiple authentication methods are used. [GD-711, GD-840]
Zendesk - Added support for the OAuth authentication method. [GD-854]
Payment model: Paid via Atlassian
License type: Commercial