Zendesk Integration for Jira (2-Way Zendesk Connector)

Name: Zendesk Integration for Jira (2-Way Zendesk Connector)
Rating: 4 (16 reviews)

by Getint integrations [Jira, Azure DevOps, ServiceNow, Salesforce, Asana, Monday,ClickUp, GitLab and others]

works with Jira Cloud, Jira Server 8.0.0 - 10.1.1, Jira Data Center 8.0.0 - 10.4.1 and more

OVERALL RATINGS
INSTALLS: 180
SUPPORT: Partner Supported
TRUST SIGNALS

Overview

Reviews

Pricing

Privacy & Security

Support

Installation

Key highlights of the appJira Zendesk Integration: Sync Zendesk Ticket with Jira Issues One-Way or Two-Way. Jira Software/Jira Service Management Supported

Zendesk <-> Jira: Clear Pricing, No Hidden Cost

Connect Support and Engineering Teams with Getint. One app, one price—no hidden costs. Integrate unlimited projects, types, and fields (unlike Unito, where syncing more costs more). Try the Getint integration platform.

Auto-Mapping, Onboarding, ISO 27001

Getint automates the mapping of types & fields in Zendesk-Jira integrations, using popular mappings like Ticket-Task. Save time and leverage community insights. Try Getint, the fastest-growing platform to integrate Jira.

Zendesk <-> Jira Migration [Premium Feature]

Use Jira and Zendesk migration to sync work items, tasks with attachments, custom fields, and comments. Get Onboarding with migration expertise. Migration is a premium feature - reach out to us to learn more.

Supporting media

More details

Zendesk <-> Jira Integration by Getint.

This app is all you need—no overpriced Zendesk connector required. While others charge $5,000 or more annually for additional connectors, we keep it simple and transparent. Compare pricing here.

🧙 Quick Setup: Automapping of Types and Fields

🔄 Two-Way/One-Way Sync of Tasks, Incidents, Bugs, and more

📎 Attachments
💬 Comments
🎯 Statuses
🏷️ Native/Custom Fields

🔧 Advanced Scripting Customization

📚 Documentation: Navigate with our AI Assistant.

🛡️ ISO 27001 & 27018 with SOC2 Type II coming soon

🏆 Trusted by 5,500+ Companies like Starbucks, Lufthansa, Capgemini

🔄 Zendesk -> Jira Migration (Billed Separately)

🤝 Atlassian Partners: Email us.

🔄 Additional Sync Options: ServiceNow, DevOps, Salesforce, GitLab, Zendesk, and more.

📚 Resources & Insights

🌐 Enterprise Product Roadmap - New version every 2 weeks.

Resources

Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

Zendesk Integration for Jira (2-Way Zendesk Connector) integrates with your Atlassian product

Version information

Version 1.2.23-AC•for Jira Cloud

Release date: Feb 24th 2025
Summary: New version 1.76 released!
Details: PLATFORM:
Added search functionality for dropdown options by ID.
Enabled HARD RESTART for integration threads.
Enhanced notifications with more detailed information.
APPS:
ServiceNow – Fixed comment filtering, increased fetch limit, and added support for attachment deletion.
ServiceNow – Added parent ticket reference number field.
HubSpot – Increased fetch limit for contacts and companies; improved ticket status retrieval.
HubSpot – Added support for deal line items.
Salesforce – Fixed bug preventing transition fields from being transmitted.
GitLab – Added support for fetching attachments from descriptions.
GitHub – Fixed bug in assignee synchronization; improved quick build.
Trello – Improved quick build.
Asana – Added support for multi-select custom fields.
Jira – Made "Linked Issues" field readonly, displaying all linked issues as text
Payment model: Paid via Atlassian
License type: Commercial