64
Customers have installed this app in at least 64 active instances.
    by venITurefor Jira Cloud
    Supported
    venITure supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.

    Customer engagement starts with personalised conversation. The global leader in omnichannel communication is ready for JSM

    Customer engagement starts with personalised conversation. The global leader in omnichannel communication is ready for JSM

    Customer engagement starts with personalised conversation. The global leader in omnichannel communication is ready for JSM

    Reach more customers

    Increase customer engagement

    Exchange images via WhatsApp

    Customers can raise requests easier like never before, and feedback may be given anytime and anywhere. It is estimated that 90% of WhatsApp and SMS messages are read within a few minutes of receipt.

    Messaging apps are more personal and deliver better customer experience. Customers will engage with businesses on a familiar platform that is fast and reliable.

    While support agents usually have the writing skills, nothing beats showing the customer what to do. Improve the resolution time with world’s most used chat app.

    More details

    venITure announces their first product partnership with Infobip, a global leader in omnichannel communication.

    With 7+ billion transactions per month, Infobip is a trusted partner in expanding business messaging and building enterprise relationships. To create an Infobip account, get the free trial to explore the platform using SMS. To enable WhatsApp please contact our Sales Team.

    With over 5 billion people sending and receiving SMS messages and 2 billion WhatsApp users, omnichannel support is a must today

    • Customers can raise requests and send feedback via WhatsApp and SMS (soon Viber and more)
    • Build more personalized communication with real-time messages
    • Add a phone number for existing JSM Customers and switch to omnichannel communication
    • Exchange images and files with customers to improve resolution time
    • Use WhatsApp templates for secure communication
    • Configure a custom project and request type for each number

    Visit our documentation page for more information

    Reviews for cloud

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    by PETER BROWN on 2021-04-15
    I am a long-time Jira user and Administrator and recently I was challenged with the task of making Jira interact with my customers via SMS messaging for a truck driver check-in tool that we had developed. After looking through several solutions, I found Omnichat by VenITure. I had a couple of questions on implementation and deployment so I reached out to the support portal at VenITure and received an immediate response which led to a couple of Zoom calls that walked through the entire process to get us up and going. In an era where Software companies are anonymous and hide from their customers behind emails and websites, VenITure exceeded my expectations and the OmniChat for Jira works perfectly. My deployment went from stalled to rollout in one week. Thank You!!
    3 out of 3 found this review helpful
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $1.5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.75
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    venITure provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2021-05-14

    Summary

    Payment model changed

    Details

    App is now paid via Atlassian.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate OmniChat for Jira Service Management.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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