OVERALL RATINGS
INSTALLS
180
SUPPORT
- Partner Supported
Key highlights of the appIntegrate WhatsApp, SMS, or Viber into Jira Service Management, and be with your customers at every touch-point of their journey
Instant communication is key 💻
68% of WhatsApp users think it is the easiest way to connect with businesses. Customers can send a message from WhatsApp and agents can answer all issues in real-time using the familiar interface of JSM.
Edit and create customer profiles 👩💻
Create a detailed OmniChat customer profile. The customer profile provides a complete overview and a list of issues created. Customer profiles generate history and insight into customer communication habits.
Exchange videos and images via WhatsApp 🖼️
Customers and agents can exchange images and videos to communicate and solve issues faster. Engage customers with interactive rich media messages and let them know about your latest promotions or offers.
Supporting media
More details
With 7+ billion transactions per month, Infobip is a trusted partner in expanding business messaging and building enterprise relationships.
After the app installation, the next step is to set up the integration between OmniChat for JSM and Infobip account. You will need an Infobip account in order to use the WhatsApp API in Jira. To enable it, click here.
By Integrating WhatsApp with Jira Service Management you enable:
- Customers to raise requests and send feedback via WhatsApp, SMS, and Viber
- Agents and customers can exchange Images, files, audio voice, location, and video with customers to improve resolution time
- Create personalized customer profiles, providing a complete customer profile overview
- Use WhatsApp templates for secure communication
- Configure a custom project and request type for a numbers
- Build more personalized communication with real-time messages
- Add a phone number for existing JSM Customers and switch to omni communication
Visit our documentation for more information
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
OmniChat for Jira Service Management integrates with your Atlassian product
Version information
Version 1.1.13-AC•for Jira Cloud
Release date
Feb 20th 2024
Summary
Minor version update
Details
Payment model
Paid via Atlassian
License type
Commercial