3
33
Customers have installed this app in at least 33 active instances.

    OmniChat for Jira Service Management

    by venITurefor Jira Cloud
    Supported
    venITure supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Management
    This app is compatible with Jira Service Management.
    Free app

    Customer engagement starts with personalised conversation. The global leader in omnichannel communication is ready for JSM

    Customer engagement starts with personalised conversation. The global leader in omnichannel communication is ready for JSM

    Customer engagement starts with personalised conversation. The global leader in omnichannel communication is ready for JSM

    Reach more customers

    Increase customer engagement

    Exchange images via WhatsApp

    Customers can raise requests easier like never before, and feedback may be given anytime and anywhere. It is estimated that 90% of WhatsApp and SMS messages are read within a few minutes of receipt.

    Messaging apps are more personal and deliver better customer experience. Customers will engage with businesses on a familiar platform that is fast and reliable.

    While support agents usually have the writing skills, nothing beats showing the customer what to do. Improve the resolution time with world’s most used chat app.

    More details

    venITure announces their first product partnership with Infobip, a global leader in omnichannel communication.

    With 7+ billion transactions per month, Infobip is a trusted partner in expanding business messaging and building enterprise relationships. To create an Infobip account, get the free trial to explore the platform using SMS. To enable WhatsApp please contact our Sales Team.

    With over 5 billion people sending and receiving SMS messages and 2 billion WhatsApp users, omnichannel support is a must today

    • Customers can raise requests and send feedback via WhatsApp and SMS (soon Viber and more)
    • Build more personalized communication with real-time messages
    • Add a phone number for existing JSM Customers and switch to omnichannel communication
    • Exchange images and files with customers to improve resolution time
    • Use WhatsApp templates for secure communication
    • Configure a custom project and request type for each number

    Visit our documentation page for more information

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    venITure provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

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    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud • Released 2021-01-14

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate OmniChat for Jira Service Management.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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