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    by ServiceRocketfor Confluence Cloud
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    (BETA) Publish Confluence pages as Salesforce Knowledge articles, streamline the workflow and unify knowledge sources

    (BETA) Publish Confluence pages as Salesforce Knowledge articles, streamline the workflow and unify knowledge sources

    (BETA) Publish Confluence pages as Salesforce Knowledge articles, streamline the workflow and unify knowledge sources

    Easy Knowledge Article integration and mapping

    Publish Confluence pages as Salesforce articles

    Enrich Salesforce Knowledge Base

    Just map out article type and fields with Confluence page title and content body. Define destination from available article types and article channels.

    Publish Confluence pages as Salesforce articles in one click. Unlock streamlined documentation creation, management, and publishing workflow, through unified knowledge sources.

    Publish as native Salesforce articles that are shareable and searchable from the Knowledge Sidebar. Topics and categories can be added and will appear as a Salesforce Community article.

    More details

    🎉 All-new BETA release! 🎉

    Have feedback, improvement requests or want to chat with us? Let us know!

    Reduce context switching between Confluence and Salesforce. Let experienced internal team edit documentation in Confluence while customer-facing teams easily search, extract and share those information as Knowledge Articles in customer and partner communities.

    Benefits

    • Streamlined documentation creation, management and publishing workflow
    • Reduced time-wasting manual entry effort
    • Removed silos, increase collaboration between Confluence & Salesforce teams
    • Improved customer and partner access to knowledge

    Features

    • Secured connection from Confluence to Salesforce
    • Publish Confluence pages as Salesforce Knowledge Articles
    • Search for Confluence knowledge directly in Salesforce
    • Mapping of title and page content to Salesforce Knowledge record fields
    • Push subsequent updates to SalesforceRestrict access to publishing by Confluence groups
    • See links between Confluence page and Salesforce article

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    Versions

    Confluence Cloud Released 2020-12-04

    Summary

    Payment model changed

    Details

    App is now free.

    Installation

    1. Log into your Confluence instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Salesforce & Confluence Cloud Publisher.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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