SLA Budget for Jira Service Management

by CoreIT s.r.o.
for Jira Server 8.1.1 - 8.19.1 and more
6 installs
  • Unsupported
  • Jira Service Management
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Free app

Easy budgeting and reporting based on your own service agreements by request types and custom periods

Do you have troubles with customer reporting?

Why cannot all contracts have similar conditions? I have to look up all the details, call my colleagues, so that the report for our customer contains all the details he needs ...

How can help me this plugin?

Regular service reporting is important part of every service desk project. Budget for individual services based on prepaid hours. Sometimes its difficult to manage team capacity, collect and sort all relevant data.

Look how it looks on issue

Here is example of budget with remains hours and with over budget time.

More details

  • Setting regular budgets for customer services, contracts and service projects based on service desk request types
  • Continuous monitoring and reporting of spent hours of the budget
  • Complete overview of consumed hours per selected request types, issue, contract
  • Simple reporting with the option of exporting to PDF or XLS
  • Option to transfer non-consumed hours to next period More details on our plugin page

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    Security

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    Resources

    Gallery

    Configuration of budget