
Measure and improve your service desk with NPS and Csat
Measure and improve your service desk with NPS and Csat
Measure and improve your service desk with NPS and Csat
Net Promoter Score (NPS) and Customer Satisfaction (CSat) surveys are keys to building trust with customers and improving your help desk performance. Capture feedback from customers with customizable questions.
With automated reporting, you can track, measure and analyze the performance of your agents. Identify response rate, and get tailored reports based on the type and scale of the questions.
The survey response, which lives side-by-side the actual request, provides in-context info to facilitate internal review process. Assign reviewers, track review status and leave notes for your agents to take action.
More details
PREVIEW RELEASE 🦄
Here at ServiceRocket labs, we're experimenting with this product and would love to get your feedback. Try it out and tell us what you think! - https://servicerocket.typeform.com/to/Kw7ZT2Fo
Measure and improve your ITSM workflow with user satisfaction surveys and review process tools.
Benefits:
- Improve customer satisfaction, experience and loyalty
- Develop operational understanding on customer satisfaction
- Track agent performance and customer satisfaction trend
- Improve customer service skills
Key features:
- Automated NPS and CSat reporting within Jira Service Management
- Assign and comment field for internal case reviews
- Customizable survey questions
- View customer tickets and surveys history
- REST API to extract data
Use cases:
- Customer help desk
- ITSM service desk
- Knowledge centered support (KCS)
To get started, visit our docs.
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ServiceRocket Labs provides support for this app.
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Find out how this app works.
Versions
Jira Cloud • Released 2020-11-24
Summary
Payment model changed
Details
PREVIEW RELEASE 🦄 Try it out and tell us what you think! - https://servicerocket.typeform.com/to/Kw7ZT2Fo
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Surveys for JSM (Preview).
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.