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    Surveys for JSM (Preview)

    by ServiceRocket Labsfor Jira Cloud
    Supported
    ServiceRocket Labs supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Management
    This app is compatible with Jira Service Management.
    Free app

    Measure and improve your service desk with NPS and Csat

    Measure and improve your service desk with NPS and Csat

    Measure and improve your service desk with NPS and Csat

    Automate NPS, CSat, and free-form survey questions

    Track performance & customer satisfaction trend

    Facilitate in-context internal review process

    Net Promoter Score (NPS) and Customer Satisfaction (CSat) surveys are keys to building trust with customers and improving your help desk performance. Capture feedback from customers with customizable questions.

    With automated reporting, you can track, measure and analyze the performance of your agents. Identify response rate, and get tailored reports based on the type and scale of the questions.

    The survey response, which lives side-by-side the actual request, provides in-context info to facilitate internal review process. Assign reviewers, track review status and leave notes for your agents to take action.

    More details

    PREVIEW RELEASE 🦄

    Here at ServiceRocket labs, we're experimenting with this product and would love to get your feedback. Try it out and tell us what you think! - https://servicerocket.typeform.com/to/Kw7ZT2Fo

    Measure and improve your ITSM workflow with user satisfaction surveys and review process tools.

    Benefits:

    • Improve customer satisfaction, experience and loyalty
    • Develop operational understanding on customer satisfaction
    • Track agent performance and customer satisfaction trend
    • Improve customer service skills

    Key features:

    • Automated NPS and CSat reporting within Jira Service Management
    • Assign and comment field for internal case reviews
    • Customizable survey questions
    • View customer tickets and surveys history
    • REST API to extract data

    Use cases:

    • Customer help desk
    • ITSM service desk
    • Knowledge centered support (KCS)

    To get started, visit our docs.

    Reviews for cloud

    (1)
    Sign in to write a review
    by Patrick Kasimir on 2021-03-07
    Its not usable as described on the configure page. No "Then do this"-"Send survey"-Action there.
    Was this review helpful?YesNo
    ServiceRocket Labs

    Hi Patrick:

    We really appreciate your comments and we are sorry to hear that we were not clear on delivering the information properly.

    My name is Francisco, Product manager of this app. If you have time, I would love to help you and schedule a meeting in order to answer your questions and do a quick demo of our app.

    Here is my email: francisco.soto@servicerocket.com

    Best regards

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    ServiceRocket Labs provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Versions

    Jira Cloud • Released 2021-04-01

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Surveys for JSM (Preview).
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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