Surveys for JSM (Preview)

by ServiceRocket Labs
for Jira Cloud
1
55 installs
  • Supported
  • Jira Service Management
Free app
Cloud

Measure and improve your service desk with NPS and Csat

Automate NPS, CSat, and free-form survey questions

Net Promoter Score (NPS) and Customer Satisfaction (CSat) surveys are keys to building trust with customers and improving your help desk performance. Capture feedback from customers with customizable questions.

Track performance & customer satisfaction trend

With automated reporting, you can track, measure and analyze the performance of your agents. Identify response rate, and get tailored reports based on the type and scale of the questions.

Facilitate in-context internal review process

The survey response, which lives side-by-side the actual request, provides in-context info to facilitate internal review process. Assign reviewers, track review status and leave notes for your agents to take action.

More details

PREVIEW RELEASE 🦄

Here at ServiceRocket labs, we're experimenting with this product and would love to get your feedback. Try it out and tell us what you think! - https://servicerocket.typeform.com/to/Kw7ZT2Fo

Measure and improve your ITSM workflow with user satisfaction surveys and review process tools.

Benefits:

  • Improve customer satisfaction, experience and loyalty
  • Develop operational understanding on customer satisfaction
  • Track agent performance and customer satisfaction trend
  • Improve customer service skills

Key features:

  • Automated NPS and CSat reporting within Jira Service Management
  • Assign and comment field for internal case reviews
  • Customizable survey questions
  • View customer tickets and surveys history
  • REST API to extract data

Use cases:

  • Customer help desk
  • ITSM service desk
  • Knowledge centered support (KCS)

To get started, visit our docs.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more

This partner has not completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Surveys for JSM (Preview) integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application

Gallery

Customizable, easy to fill out survey