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    Advanced SLA

    by Toolstrekfor Jira Server 8.0.0 - 8.13.3
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    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Management
    This app is compatible with Jira Service Management.
    Get it nowFree app

    Set your own custom conditions for using in SLA

    Set your own custom conditions for using in SLA

    Set your own custom conditions for using in SLA

    More details

    Create a flexible Service Desk agent KPI system.

    Using SLA helps to make a customer service more friendly and accurate. In complex systems for company-wide automation we often need to differ SLA for IT helpdesk and business service centers. But sometimes there’s not enough criteria for starting, pausing and stopping SLA. Advanced SLA for Jira Service Desk will help!

    The app allows you to widen built-in features of Jira Service Desk. Use custom field values change in your own custom conditions for SLA triggering.

    As we are in BETA release, we currently support the following types of fields:

    • Text field
    • Single Select field
    • Single User Picker field

    For fields of Select types you can specify the value or just use the change from or to any option.

    The app has an English version at the moment.

    In the future we are planning to support more custom field types, add other triggers and several other languages. For Text field type we are planning to add regular expressions support.

    Stay tuned!

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Basic support resources are available for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

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    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 0.1.2 • Jira Server 8.0.0 - 8.13.3 • Released 2020-12-09

    Summary

    ​Minor interface improvements

    Details

    Minor interface improvements

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Advanced SLA via search. Results include app versions compatible with your Jira instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Advanced SLA versions compatible with your instance, you can look through our version history page.

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