Advanced SLA

Create a flexible Service Desk agent KPI system.

Using SLA helps to make a customer service more friendly and accurate. In complex systems for company-wide automation we often need to differ SLA for IT helpdesk and business service centers. But sometimes there’s not enough criteria for starting, pausing and stopping SLA. Advanced SLA for Jira Service Desk will help!

The app allows you to widen built-in features of Jira Service Desk. Use custom field values change in your own custom conditions for SLA triggering.

As we are in BETA release, we currently support the following types of fields:

• Text field
• Single Select field
• Single User Picker field

For fields of Select types you can specify the value or just use the change from or to any option.

The app has an English version at the moment.

In the future we are planning to support more custom field types, add other triggers and several other languages. For Text field type we are planning to add regular expressions support.

Stay tuned!