Perspective | Custom Attributes for Jira
OVERALL RATINGS
INSTALLS
430
TRUST SIGNALS
We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.
Key highlights of the appTransform scattered information into valid context. New perspective, easier interpretation
Ask customers for data ✍️
Customers can update additional information on their own. Whenever a mobile phone, manager, or address will change, they can make an update on the Portal. You can also enable the “Ask for data” feature.
Manage customer data at your convenience 🙌
Display and manage customers context as you wish. Customize the view to suit your needs, choose the columns that are the most important, and enjoy a structured directory of customers and organizations.
Use customer’s data in a workflow 🤙
Copy customer’s and organization’s data to the issue. Make JQL and SLA definition dependent on that data. Speed up request creation by copy values from the customer’s profile to the issue.
Supporting media
More details
🤔 How many times have agents been stuck due to a lack of additional information about the reporting incident? Or how often would agents like to rate clients without sharing these values with them?
If you’re asking yourself similar questions and need to deepen customer context, try our Customer and Organization Management app.
- Design data form: Specify what type of data clients can provide: Text or Paragraph.
- Collect data: Customers can enter or update their profile information. No agent interaction (for example, additional comments on the ticket to get the necessary information) or administrator interaction is required.
- Use your data: Agents can easily view the data of the reporter or any participant. Thanks to this, they can provide support tailored to their needs.
- Bird's eye view: access all collected customer information in one place.
🖥 Create a request on our Customer Portal or book a demo session via Calendly.
🤓 Read more on our blog.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
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Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Trust center
Access the partner's trust center to review their security, compliance and privacy information for this app.
Check out partner trust centerVersion information
We no longer offer sales and support for server apps. You can still explore the earlier versions but these may not offer the necessary support.