Customer&Organization Management-customer context for agents
OVERALL RATINGS
INSTALLS
466
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appGive your service desk agents data they need: complete customers context right in Jira
Gain instant access to customers context
Manage customer context right in Jira without switching tools. Collect and store data on the issue view and special bird eye’s views. Search for attributes, segment customers as you need and save filters.
Let the customers complete their data
Ask customers about crucial to resolution data, and allow them to fill them by themselves. Display a special dialog on the Portal when you need extra information, and set up the user profile to self-service.
Use customers attributes to prioritize tickets
Use customer attributes to set up clear priorities for agents. Depending on the customer support package, define SLA and divide customers to VIP or basic. Take care of the ticket resolution and eliminate delays.
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More details
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Transform customers' context into business advantage.
Collect additional customers' attributes manually, import data from CSV, with REST API or simply ask clients to fulfill them on the customer portal.
Create a form for the service desk portal, ask customers for additional data and manage it on the special view in Jira.
Supported fields:
- Checkbox
- Date
- Dropdown
- Link
- Number
- Paragraph
- Rich Text
- Short Text
- User Picker
- and Assets!
Use cases:
Segment customers by support package. Assign attributes as VIP or Basic to clients, and based on that define SLA. Make sure that VIP customers will be taken care of first. Set up clear priorities for agents.
Create customers’ onboarding. Prepare a form and ask for data you need at the very beginning. Make sure you have all information about the ticket resolution and don’t ask again.
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Integration permissions
Customer&Organization Management-customer context for agents integrates with your Atlassian product
Version information
Version 1.1.2-AC•for Jira Cloud
Release date
Jul 30th 2023
Summary
Minor version update
Details
Minor version update
Payment model
Paid via Atlassian
License type
Commercial