100
Customers have installed this app in at least 100 active instances.
100
Customers have installed this app in at least 100 active instances.
    by Appsviofor Jira Cloud and Jira Server 8.0.0 - 8.17.0
    Supported
    Appsvio supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Supported
    Appsvio supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.

    Lightweight Customer Data Management for Jira Service Management

    Lightweight Customer Data Management for Jira Service Management

    Lightweight Customer Data Management for Jira Service Management

    Ask customers for data ✍️

    More insights on the customers 💪

    Use customer’s data in a workflow 🤙

    Customers can update additional information on their own. Whenever a mobile phone, manager, or address will change, they can make an update on the Portal. You can also enable the “Ask for data” feature.

    Give agents easy access to information about customers and organizations. Show all details about the reporter and each participant directly on the Issue View. Fields can be filled in or updated by agents.

    Copy customer’s and organization’s data to the issue. Make JQL and SLA definition dependent on that data. Speed up request creation by copy values from the customer’s profile to the issue.

    Design a form ✍️

    Self-service approach 💪

    All info at your fingertips 🤙

    Specify what data you want to collect and how. You can enter them manually as an agent or ask customers to complete their profiles. Keep all agents on the same page with customer details.

    Customers can update additional information on their own. Whenever a mobile phone, manager, or address will change, they can make an update in their profile on the Portal.

    Improve service agents work efficiency. Give them easy access to information about customers. Show all details about the reporter and each participant directly on the Issue View.

    More details

    🤔 How many times have agents been stuck due to a lack of additional information about the reporting incident? Or how often would agents like to rate clients without sharing these values with them?

    🎉 If you're asking yourself similar questions and looking for a solution to these problems, try our Customer Details app.

    • Gather data: ask customers about their preferences, contact data, job title, or department
    • Use the information: agents can preview the answers and other data provided by customers to speed up the ticket service. You can also copy any customer-level information to custom-field to build more powerful workflows.

    🖥 Create a request on our Customer Portal or book a demo session via Calendly.

    🤓 Read more on our blog.

    More details

    🤔 How many times have agents been stuck due to a lack of additional information about the reporting incident? Or how often would agents like to rate clients without sharing these values with them?

    🎉 If you're asking yourself similar questions and looking for a solution to these problems, try our Customer Details app.

    • Design data form: Specify what type of data clients can provide: Text or Paragraph.
    • Collect data: Customers can enter or update their profile information. No agent interaction (for example, additional comments on the ticket to get the necessary information) or administrator interaction is required.
    • Use your data: Agents can easily view the data of the reporter or any participant. Thanks to this, they can provide support tailored to their needs.
    • Bird's eye view: access all collected customer information in one place.

    🖥 Create a request on our Customer Portal or book a demo session via Calendly.

    🤓 Read more on our blog.

    Reviews for cloud

    (4)
    Sign in to write a review
    by Shrivatsa Srinivas on 2021-05-11
    I could't find any good tool to manage my customers details and finally I've tested this one. I have to say is a good piece of software. What I like: - defining my own questions to customers - export customers datails to file - support team responses are very quickly What is missing in my opinion: - Ability to force customers to give answers on my questions - any kind of integration would be nice (REST API would be fine)
    Was this review helpful?YesNo
    Appsvio

    Hi Shrivatsa

    Thank you. I hope this app will help you on a daily basis. Both requested features are in development. Please watch for the app updates :)

    Appsvio team

    Reviews for server

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    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$10050 users$200100 users$300250 users$500500 & upAdditional pricing details
    Up to 10 users
    $3
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.3
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Appsvio provides support for this app.

    Appsvio provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2021-06-11

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 2.0.0 Jira Server 8.0.0 - 8.17.0 Released 2021-05-24

    Summary

    Improvement release

    Details

    New Feature: Organizations Form

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate 📝 Customer Details for Jira Service Management via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for 📝 Customer Details for Jira Service Management. You're prompted to log into MyAtlassian. 📝 Customer Details for Jira Service Management begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older 📝 Customer Details for Jira Service Management versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate 📝 Customer Details for Jira Service Management.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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