1
Customers have installed this app in at least 1 active instance.
    by Appsviofor Jira Cloud
    Supported
    Appsvio supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.

    Lightweight Customer Data Management for Jira Service Management

    Lightweight Customer Data Management for Jira Service Management

    Lightweight Customer Data Management for Jira Service Management

    πŸ‘‰ Improve Agents Work Efficiency

    πŸ‘‰ Customers Data Governance

    πŸ‘‰ Update client data with a self-service approach

    Give agents easy access to information about customers. Show all details about the reporter and each participant directly on the Issue View. All information at your fingertips!

    Specify what data you want to collect and how. You can enter them manually as an agent or ask customers to complete their profiles. Keep all agents on the same page with customer details.

    Customers can store additional information on their own. Whenever a mobile phone, manager, or address will change, they can make an update on the Portal view.

    More details

    How many times have agents been stuck due to a lack of additional information about the reporting incident? Or how often would agents like to rate clients without sharing these values with them?

    If you're asking yourself similar questions and looking for a solution to these problems, try our Customer Details app.

    • Design data form: Specify what type of data clients can provide: Text or Paragraph.
    • Collect data: Customers can enter or update their profile information. No agent interaction (for example, additional comments on the ticket to get the necessary information) or administrator interaction is required.
    • Use your data: Agents can easily view the data of the reporter or any participant. Thanks to this, they can provide support tailored to their needs.
    • Bird's eye view: access all collected customer information in one place.

    Support for the organization will be added soon!

    Create a request on our Customer Portal or book a demo session via Calendly. πŸ–₯

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $3
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.3
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Appsvio provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud β€’ Released 2020-11-22

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Customer Details for Jira Service Desk.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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