Customer&Organization Management-customer context for agents

for Jira Cloud, Jira Server 8.0.0 - 9.10.2 and more
452 installs
  • Supported
  • Jira Service Management

Collect additional organization and customer context right in your Jira Service Management

YouTube's thumbnail image for the video.

Ask customers for data ✍️

Customers can update additional information on their own. Whenever a mobile phone, manager, or address will change, they can make an update on the Portal. You can also enable the “Ask for data” feature.

Manage customer data at your convenience 🙌

Display and manage customers data as you wish. Customize the view to suit your needs, choose the columns that are the most important, and enjoy a structured directory of customers and organizations.

Use customer’s data in a workflow 🤙

Copy customer’s and organization’s data to the issue. Make JQL and time to SLA definition dependent on that data. Speed up request creation by copy values from the customer’s profile to the issue.

More details

Get ITSM free e-book with practical use cases 📚


🤔 How many times have agents been stuck due to a lack of additional information about the reporting incident? How often would service desk agents like to rate clients without sharing these values with them?

🎉 If you’re asking yourself similar questions and need to deepen customer context, try our Customer and Organization Management for JSM.

  • Gather data: ask customers about their preferences, contact data, job title, or department
  • Use the information: agents can preview the answers and other data provided by customers to speed up the ticket service. You can also copy any customer-level information to custom-field to build more powerful workflows.
  • Gain handy and customizable Organization and Customer views
  • Use post function "Copy values" to copy attributes to custom fields

Try Feature Bundle app to improve your Jira Service Desk experience.

🤓 Read more on our blog and product page

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Customer&Organization Management-customer context for agents integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application


If you need this app for less than 10 users, don’t hesitate any longer because it’s free 💸