ServiceNow Customer Service & Jira Integration

for Jira Cloud, Jira Server 6.0 - 8.16.1, Jira Cloud, Jira Server 6.0 - 8.16.1 and more
  • Jira Service Management
  • Jira Software

We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.

Connecting Support & Development Teams Has Never Been Easier

HIGHLIGHTS

  • Escalate to Dev – Escalate support cases that need dev to solve. Establish bidirectional links between cases & JIRA.
  • Search & Link from ServiceNow - Nobody likes duplicates! Before sending to dev & creating an issue, search for similar issues first. If it's a match, link the case!
  • Automatically Create Issues - Based on case field values, automatically create new issues --- in the right projects! It’s 100% configurable & supports all issue types.
  • View Dev Status in ServiceNow - Once an issue is created or a dev link is established, support can view issue status & other fields --- all within ServiceNow!
  • Map System & Custom Fields - Point & click to map fields between ServiceNow & JIRA. You can configure any field, in any direction.
  • Automatic ServiceNow Notifications - Development works hard! When they update or complete issues, ServiceNow is automatically populated to reflect new status.

Learn more, request demos & launch free trials today. Pricing starts at only $1,999/year!

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