Microsoft Dynamics 365 CRM Case Integration to Jira
for Jira Cloud, Jira Server 6.0 - 8.16.1, Jira Cloud, Jira Server 6.0 - 8.16.1 and more
- Jira Service Management
- Jira Software
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Overview
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Connecting Support & Development Teams Has Never Been Easier
HIGHLIGHTS
- Escalate to Dev - Escalate CRM support cases that need development to solve. Establish bidirectional links between cases and JIRA.
- Search & Link from CRM - Nobody likes duplicates! Before sending to dev and creating a issue, search for similar issues first. If it's a match, link the case!
- Automatically Create Issues - Based on case field values, automatically create new issues --- in the right projects! It’s 100% configurable and supports all issue types.
- View Dev Status in CRM - Once an issue is created or a dev link is established, support can view issue status and other fields --- all within CRM!
- Map System & Custom Fields - Point and click to map fields between CRM and JIRA. You can configure any field, in any direction.
- Automatic CRM Notifications - Development works hard! When they update or complete issues, CRM is automatically populated to reflect the new status.
Learn more, request demos or launch a free trial today. Pricing starts at only $1,999/year!* JDC Support!
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