Cisco Finesse integration for Jira
OVERALL RATINGS
INSTALLS
6
SUPPORT
- Partner Supported
Key highlights of the appExtend agents features by connecting Cisco Finesse with your Jira Service Management
Call View Page
See, who's calling and which issues was created by the customer. You can select Jira user manually, if plugin does not determine it automatically.
Related issues
Create filters that allow agents look over related issues to the customer. You can use any parameter: Jira username or phone number and display and sort issues you need.
Fill issue's fields automatically
You don't need to fill in customer data. Plugin does it for you!
Supporting media
More details
The Cisco Finesse Integration for Jira extends the Agent features in Jira Service Management by allowing them to create a request by the inbound call.
It helps to check the open Issues immediately when the call becomes into the support team and to inform the customer by the actual status of the request.
Create filters that allow agents to look over related issues to the customer. You can use any parameter: Jira username or phone number, display and sort issues as you need.
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Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.0.11•for Jira Data Center 7.0.2 - 9.7.2
Release date
Jan 23rd 2024
Summary
Vulnerability update
Payment model
Paid via Atlassian