Cisco Finesse integration for Jira

for Jira Server 7.0.2 - 8.14.1 and more
2 installs
  • Supported
  • Jira Service Management
  • Jira Software

Extend agents features by connecting Cisco Finesse with your Jira Service Management

Call View Page

See, who's calling and which issues was created by the customer. You can select Jira user manually, if plugin does not determine it automatically.

Related issues

Create filters that allow agents look over related issues to the customer. You can use any parameter: Jira username or phone number and display and sort issues you need.

Fill issue's fields automatically

You don't need to fill in customer data. Plugin does it for you!

More details

The Cisco Finesse Integration for Jira extends the Agent features in Jira Service Management by allowing them to create a request by the inbound call.

It helps to check the open Issues immediately when the call becomes into the support team and to inform the customer by the actual status of the request.

Create filters that allow agents to look over related issues to the customer. You can use any parameter: Jira username or phone number, display and sort issues as you need.

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Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more

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