Salesforce.com Case Integration to Jira
for Jira Cloud, Jira Server 6.0 - 8.16.1, Jira Cloud, Jira Server 6.0 - 8.16.1 and more
- Jira Service Management
- Jira Software
We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.
Overview
Reviews
Versions
Connecting Support & Development Teams Has Never Been Easier
HIGHLIGHTS
- Escalate to Dev – Escalate support cases that need dev to solve. Establish bidirectional links between Salesforce cases & JIRA issues.
- Search & Link from Salesforce - Nobody likes duplicates! Before sending to dev & creating an issue, search for similar issues first. If it's a match, link the case!
- Automatically Create Issues - Based on case field values, automatically create new issues --- in the right projects! It’s 100% configurable & supports all issue types.
- View Dev Status in Salesforce - Once an issue is created or a dev link is established, support can view issue status & other fields --- all within CRM!
- Map System & Custom Fields - Point & click to map fields between Salesforce & JIRA. You can configure any field, in any direction.
- Automatic Salesforce Notifications - Dev works hard! When they update or complete issues, cases are automatically populated to reflect new status.
Learn more, request demos & launch free trials today. Pricing starts at only $1,999/year!
Privacy and security
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