Salesforce.com Case Integration to Jira

for Jira Cloud, Jira Server 6.0 - 8.16.1, Jira Cloud, Jira Server 6.0 - 8.16.1 and more
  • Supported

Connecting Support & Development Teams Has Never Been Easier

HIGHLIGHTS

  • Escalate to Dev – Escalate support cases that need dev to solve. Establish bidirectional links between Salesforce cases & JIRA issues.
  • Search & Link from Salesforce - Nobody likes duplicates! Before sending to dev & creating an issue, search for similar issues first. If it's a match, link the case!
  • Automatically Create Issues - Based on case field values, automatically create new issues --- in the right projects! It’s 100% configurable & supports all issue types.
  • View Dev Status in Salesforce - Once an issue is created or a dev link is established, support can view issue status & other fields --- all within CRM!
  • Map System & Custom Fields - Point & click to map fields between Salesforce & JIRA. You can configure any field, in any direction.
  • Automatic Salesforce Notifications - Dev works hard! When they update or complete issues, cases are automatically populated to reflect new status.

Learn more, request demos & launch free trials today. Pricing starts at only $1,999/year!

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more

This partner has completed the Security Self-Assessment Program. Learn more

Resources