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Support
This is a supported app, so you may contact the partner (or support contact) for help:
Visit partner profileTo check known issues (or if you want to file one), view this app's issue tracker.
To learn more about the app, you should:
Read the documentation.
Look around the forums.
App Description
More details
HIGHLIGHTS
- Escalate to Dev – Escalate support cases that need dev to solve. Establish bidirectional links between Salesforce cases & JIRA issues.
- Search & Link from Salesforce - Nobody likes duplicates! Before sending to dev & creating an issue, search for similar issues first. If it's a match, link the case!
- Automatically Create Issues - Based on case field values, automatically create new issues --- in the right projects! It’s 100% configurable & supports all issue types.
- View Dev Status in Salesforce - Once an issue is created or a dev link is established, support can view issue status & other fields --- all within CRM!
- Map System & Custom Fields - Point & click to map fields between Salesforce & JIRA. You can configure any field, in any direction.
- Automatic Salesforce Notifications - Dev works hard! When they update or complete issues, cases are automatically populated to reflect new status.
Learn more, request demos & launch free trials today. Pricing starts at only $1,999/year!
Version History
This app has: