Free app
OVERALL RATINGS
INSTALLS
13
SUPPORT
- Unsupported
Key highlights of the appDrive top-tier customer experience and skyrocket productivity using Quark’s Autonomous Customer Support platform
Faster customer issue resolution
Automatically interprets a customer case using Natural Language Understanding to find different answers and resolutions from the document; reduce customer resolution time by 30% or more*
Skyrocket agent productivity
Quark.ai provides answers and resolutions to customer support agents within their Atlassian app. No need to research technical documentation for answers.
Omnichannel
Drive automation across customer support systems CRM, email, chatbot, and voice.
Supporting media
More details
1. Quark’s unique IP interprets complex customer cases using Deep Learning, NLP andComputer Vision to automatically recommend resolutions from reference documents with highaccuracy.
2. Similar cases: using Deep Learning, detects similar (duplicate/ related ) cases, even if wordedvery differently
3. Reference documents: manuals, data sheets, product guides, Salesforce/ ServiceNow/ Jira/Zendesk cases, Confluence, spreadsheets and more
4. API: Quark Open API5. UI: uses Jira Service desk UI5. Visual Ingestion: displays resolutions with formatting as in source doc
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Quark Assistant integrates with your Atlassian product
Version information
Version 1.0.8-AC•for Jira Cloud
Release date
Jul 29th 2021
Summary
Minor version update
Details
Payment model
Free
License type
GNU Public License (GPL)