Quark Assistant

for Jira Cloud
2 installs
  • Supported
  • Jira Service Management
Free app
Cloud

Drive top-tier customer experience and skyrocket productivity using Quark’s Autonomous Customer Support platform

Faster customer issue resolution

Automatically interprets a customer case using Natural Language Understanding to find different answers and resolutions from the document; reduce customer resolution time by 30% or more*

Skyrocket agent productivity

Quark.ai provides answers and resolutions to customer support agents within their Atlassian app. No need to research technical documentation for answers.

Omnichannel

Drive automation across customer support systems CRM, email, chatbot, and voice.

More details

1. Quark’s unique IP interprets complex customer cases using Deep Learning, NLP andComputer Vision to automatically recommend resolutions from reference documents with highaccuracy.

2. Similar cases: using Deep Learning, detects similar (duplicate/ related ) cases, even if wordedvery differently

3. Reference documents: manuals, data sheets, product guides, Salesforce/ ServiceNow/ Jira/Zendesk cases, Confluence, spreadsheets and more

4. API: Quark Open API5. UI: uses Jira Service desk UI5. Visual Ingestion: displays resolutions with formatting as in source doc

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more

This partner has not completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Quark Assistant integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application

Gallery

Quark Assistant App with an issue.