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Quark Assistant

by Quark.ai
works with Jira Cloud

Free app

OVERALL RATINGS

INSTALLS

12

SUPPORT

  • Unsupported

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Key highlights of the appDrive top-tier customer experience and skyrocket productivity using Quark’s Autonomous Customer Support platform

Faster customer issue resolution

Automatically interprets a customer case using Natural Language Understanding to find different answers and resolutions from the document; reduce customer resolution time by 30% or more*

Skyrocket agent productivity

Quark.ai provides answers and resolutions to customer support agents within their Atlassian app. No need to research technical documentation for answers.

Omnichannel

Drive automation across customer support systems CRM, email, chatbot, and voice.

Supporting media

More details

1. Quark’s unique IP interprets complex customer cases using Deep Learning, NLP andComputer Vision to automatically recommend resolutions from reference documents with highaccuracy.

2. Similar cases: using Deep Learning, detects similar (duplicate/ related ) cases, even if wordedvery differently

3. Reference documents: manuals, data sheets, product guides, Salesforce/ ServiceNow/ Jira/Zendesk cases, Confluence, spreadsheets and more

4. API: Quark Open API5. UI: uses Jira Service desk UI5. Visual Ingestion: displays resolutions with formatting as in source doc

Resources

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Quark Assistant integrates with your Atlassian product

Version information

Version 1.0.8-AC•for Jira Cloud

Release date
Jul 29th 2021
Summary
Minor version update
Details
Minor version update
Payment model
Free
License type
GNU Public License (GPL)

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