3
Customers have installed this app in at least 3 active instances.
    by Quark.aifor Jira Cloud
    Supported
    Quark.ai supports this app.

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    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Free app

    Drive top-tier customer experience and skyrocket productivity using Quark’s Autonomous Customer Support platform

    Drive top-tier customer experience and skyrocket productivity using Quark’s Autonomous Customer Support platform

    Drive top-tier customer experience and skyrocket productivity using Quark’s Autonomous Customer Support platform

    Faster customer issue resolution

    Skyrocket agent productivity

    Omnichannel

    Automatically interprets a customer case using Natural Language Understanding to find different answers and resolutions from the document; reduce customer resolution time by 30% or more*

    Quark.ai provides answers and resolutions to customer support agents within their Atlassian app. No need to research technical documentation for answers.

    Drive automation across customer support systems CRM, email, chatbot, and voice.

    More details

    1. Quark’s unique IP interprets complex customer cases using Deep Learning, NLP andComputer Vision to automatically recommend resolutions from reference documents with highaccuracy.

    2. Similar cases: using Deep Learning, detects similar (duplicate/ related ) cases, even if wordedvery differently

    3. Reference documents: manuals, data sheets, product guides, Salesforce/ ServiceNow/ Jira/Zendesk cases, Confluence, spreadsheets and more

    4. API: Quark Open API5. UI: uses Jira Service desk UI5. Visual Ingestion: displays resolutions with formatting as in source doc

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    Cloud Pricing

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    Versions

    Jira Cloud Released 2020-11-12

    Summary

    1st Release of Quark Assistant on Atlassian Marketplace

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Quark Assistant.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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