Drive top-tier customer experience and skyrocket productivity using Quark’s Autonomous Customer Support platform
Faster customer issue resolution
Automatically interprets a customer case using Natural Language Understanding to find different answers and resolutions from the document; reduce customer resolution time by 30% or more*
Skyrocket agent productivity
Quark.ai provides answers and resolutions to customer support agents within their Atlassian app. No need to research technical documentation for answers.
Drive automation across customer support systems CRM, email, chatbot, and voice.
1. Quark’s unique IP interprets complex customer cases using Deep Learning, NLP andComputer Vision to automatically recommend resolutions from reference documents with highaccuracy.
2. Similar cases: using Deep Learning, detects similar (duplicate/ related ) cases, even if wordedvery differently
3. Reference documents: manuals, data sheets, product guides, Salesforce/ ServiceNow/ Jira/Zendesk cases, Confluence, spreadsheets and more
4. API: Quark Open API5. UI: uses Jira Service desk UI5. Visual Ingestion: displays resolutions with formatting as in source doc
Privacy and security
Quark Assistant integrates with your Atlassian product. This remote service can:
- Write data to the host application
- Read data from the host application
Quark Assistant App with an issue.