OVERALL RATINGS
INSTALLS
73
SUPPORT
- Partner Supported
Key highlights of the appInstantly add omnichannel support to Jira Service Management
Choose a request type per channel
You can configure a custom request type for each channel that you add to your Jira Service Desk project(s). This allows agents to quickly identify the communication channel.
Omnichannel
Conversations for Jira Service Desk supports WeChat, Instagram, Facebook Messenger, Whatsapp, SMS, email, Line and Telegram.
Powered by MessageBird
By integrating with MessageBird, Conversations for Jira Service Desk can support any channel that they provide. If you have a MessageBird account, you can immediately connect new channels to Jira Service Desk.
More details
IMPORTANT - END OF SUPPORT NOTIFICATION
With the end of support of the Atlassian Connect framework on July 1, we are also ending support for 20 apps that will not be migrated to Atlassian Forge.
As a result, Conversations for ITSM will be discontinued on July 1, 2026
Existing customers will be able to use the apps as long as Atlassian will keep the lights on for Atlassian Connect, but will receive no new updates or features, and will not receive any support.
We are grateful for those who are using these apps, or have used them in the past, as it has helped us shape our path on the Atlassian Marketplace. You can read more about the pending End of Support of our apps here: https://www.collabsoft.com/blog/forge-update
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
[DEPRECATED] Conversations for ITSM integrates with your Atlassian app
Version information
Version 1.2.3-AC•for Jira Cloud
- Release date
- Jun 13th 2022
- Summary
- Minor version update
- Details
Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial