17
Customers have installed this app in at least 17 active instances.
    by CollabSoftfor Jira Cloud
    Supported
    CollabSoft supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Instantly add omnichannel support to your Jira Service Desk

    Instantly add omnichannel support to your Jira Service Desk

    Instantly add omnichannel support to your Jira Service Desk

    Choose a request type per channel

    Omnichannel

    Powered by MessageBird

    You can configure a custom request type for each channel that you add to your Jira Service Desk project(s). This allows agents to quickly identify the communication channel.

    Conversations for Jira Service Desk supports WeChat, Instagram, Facebook Messenger, Whatsapp, SMS, email, Line and Telegram.

    By integrating with MessageBird, Conversations for Jira Service Desk can support any channel that they provide. If you have a MessageBird account, you can immediately connect new channels to Jira Service Desk.

    More details

    To use Conversations for Jira Service Desk, you will need a MessageBird account. You can create an account here: https://dashboard.messagebird.com/sign-up

    After installing Conversations for Jira Service Desk, you will need to provide your MessageBird API Key. This can be found in the upper-right corner of the MessageBird Dashboard. For more information you can visit the MessageBird Help Center.

    MessageBird offers an omni-channel experience, allowing you to communicate with your customers via SMS, WhatsApp, Telegram, Facebook Messenger and many other channels. Each channel can be linked to one Jira Service Desk project. Conversations for Jira Service Desk will create a new support request whenever a new conversation is started.

    Prior to linking MessageBird channels to Jira Service Desk projects, please make sure to setup the channel in your MessageBird dashboard. Some channels may require you to contact MessageBird support for assistance.

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $10
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $1.5
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    CollabSoft provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2020-08-31

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Conversations for Jira Service Desk.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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