OVERALL RATINGS
INSTALLS
94
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appInstantly add omnichannel support to Jira Service Management
Choose a request type per channel
You can configure a custom request type for each channel that you add to your Jira Service Desk project(s). This allows agents to quickly identify the communication channel.
Omnichannel
Conversations for Jira Service Desk supports WeChat, Instagram, Facebook Messenger, Whatsapp, SMS, email, Line and Telegram.
Powered by MessageBird
By integrating with MessageBird, Conversations for Jira Service Desk can support any channel that they provide. If you have a MessageBird account, you can immediately connect new channels to Jira Service Desk.
More details
To use Conversations for Jira Service Desk, you will need a MessageBird account. You can create an account here: https://dashboard.messagebird.com/sign-up
After installing Conversations for Jira Service Desk, you will need to provide your MessageBird API Key. This can be found in the upper-right corner of the MessageBird Dashboard. For more information you can visit the MessageBird Help Center.
MessageBird offers an omni-channel experience, allowing you to communicate with your customers via SMS, WhatsApp, Telegram, Facebook Messenger and many other channels. Each channel can be linked to one Jira Service Desk project. Conversations for Jira Service Desk will create a new support request whenever a new conversation is started.
Prior to linking MessageBird channels to Jira Service Desk projects, please make sure to setup the channel in your MessageBird dashboard. Some channels may require you to contact MessageBird support for assistance.
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Integration permissions
Conversations for ITSM integrates with your Atlassian product
Version information
Version 1.2.3-AC•for Jira Cloud
Release date
Jun 13th 2022
Summary
Minor version update
Details
Payment model
Paid via Atlassian
License type
Commercial