- Jira Service Management
- Jira Software
Accelerate service operations and reduce MTTR using automated problems integration and Smartscape for CMDB synchronization
Auto CMDB sync
Automatically synchronize auto-detected services and applications with their dependencies in real time. Keep your CMDB up to date and enrich you existing CMDB in JIRA or use predefined CMDB structure.
Auto ticketing with business impact and root cause
Identify incidents in real-time by synchronizing Dynatrace Problems into Jira, access root-cause information identified by Dynatrace and automatically transition Jira issue workflow based on Dynatrace problem status.
Link technical problems to business processes
Automatic linking of detected problems with all affected CMDB configuration items and keeping them in sync. Synchronize comments between tools to keep both sides up to date.
- Live Dynatrace Problem data in Jira ticket
- Automatic issue creation and resolution based on Problem state
- Comment synchronization with Dynatrace Problems
- Direct links to root cause dashboards from your Jira ticket
- Automatic synchronization of Smartscape Topology into Insight CMDB
We also provide additional professional services for both Atlassian Jira, Dynatrace, and also CMDBs in general. These will further increase the value of our integration in your Jira and Dynatrace environment via adapting integration functionality to your specific needs.
To use this integration you need:
- A Dynatrace FullStack instance (Managed or SaaS): Get your own Dynatrace SaaS Trial
- A Dynatrace API Token
- A Jira data center instance: Get your Jira Data Center instance
- Valid license key to run the installed plugin - contact us at email@example.com
- Configure the integration