ProForma: Change Management Workflow

Name: ProForma: Change Management Workflow
Rating: 4.0 (1 reviews)

by ThinkTiltfor Jira Server 7.3.0 - 8.13.5

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Jira Service Management

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Jira Service Management

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Jira Service Management

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Use this ITSM workflow to handle change management in Jira. Get appropriate approvals for the change types identified in ITIL 4

Change Management Workflow

Change Management Use Case

ProForma Change Management Forms

Allow IT teams to route change requests for the needed approvals, pre/peer approve when appropriate and expedite emergency changes.

Use this workflow as part of an ITSM use case that allows you to manage IT changes in Jira, from the original request, through planning and approval, and on to implementation and final review.

This workflow works well with ProForma forms. Access these forms from our instant demo:

Change Request

Risk Assessment

Server Deployment Plan

CAB/Management Approval

New Server Checklist

Post Implementation Review

More details

See the Change Management Use Case.

Learn more about using ProForma forms with Jira.

Advantages of this use case include:

All of the information associated with the change, from the request through the post implementation review is available on the issue for easy viewing, auditing and compliance assurance.
You can create and select among various Deployment Plans and Checklists, reducing the number of issue types required, as well as the number of custom fields.
A deployment checklist is an easy alternative to creating subtasks.
While forms such as the Risk Assessment and Post Implementation Review are kept on the issue for easy access, an aggregated spreadsheet with all responses to these forms can be downloaded to look for patterns, recurring problems, etc.

See our other workflows for: