
Use this ITSM workflow to handle change management in Jira. Get appropriate approvals for the change types identified in ITIL 4
Use this ITSM workflow to handle change management in Jira. Get appropriate approvals for the change types identified in ITIL 4
Use this ITSM workflow to handle change management in Jira. Get appropriate approvals for the change types identified in ITIL 4
Allow IT teams to route change requests for the needed approvals, pre/peer approve when appropriate and expedite emergency changes.
Use this workflow as part of an ITSM use case that allows you to manage IT changes in Jira, from the original request, through planning and approval, and on to implementation and final review.
This workflow works well with ProForma forms. Access these forms from our instant demo:
More details
See the Change Management Use Case.
Learn more about using ProForma forms with Jira.
Advantages of this use case include:
- All of the information associated with the change, from the request through the post implementation review is available on the issue for easy viewing, auditing and compliance assurance.
- You can create and select among various Deployment Plans and Checklists, reducing the number of issue types required, as well as the number of custom fields.
- A deployment checklist is an easy alternative to creating subtasks.
- While forms such as the Risk Assessment and Post Implementation Review are kept on the issue for easy access, an aggregated spreadsheet with all responses to these forms can be downloaded to look for patterns, recurring problems, etc.
See our other workflows for:
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